Quality Assurance Engineer

TAVIA DAVIS

SOFTWARE QUALITY ASSURANCE ENGINEER

CONTACT

Phone: 678-***-****

Email: ********.***@*****.***

Address: Houston, TX 77082

PROFILE

Dependable, analytical, quality assurance professional offering 5 years in a software testing role with an emphasis on software functionality, product quality, and positive user experiences. Motivated to boost efficiency and manual testing effectiveness with an Agile SCRUM environment.

Motivated to boost efficiency and manual testing effectiveness.

Skilled in developing and executing well structured test cases that improved test coverage and accuracy by 20%.

EDUCATION

FEB 2024

Western Governor’s University

Introduction to Information Technology

JUNE 2024

Arizona State University

Introduction to Python

JAN 1994

Lee College

Computer Information Systems

KEY SKILLS

Agile SCRUM Methodology

Functional Testing

Non - Functional Testing

Regression and Maintenance Testing

Test Case Design and Execution

Defect Tracking and Management

Test Environment Management

Code Review and Feedback

Basic SQL Queries

Salesforce

Confluence

JIRA

ICC Verify / UL Tools

POS Test Simulators

STRENGTHS

Passion - Used inquisitive nature to

interpret data and apply best practices for producing and delivering quality software.

Meticulous - Analyzed business and technical requirements for gaps and inconsistencies, disclosed project expectations to stakeholders. Applied firsthand tester experience to test, locate, duplicate, and manage bugs in JIRA.

Time Management - Prioritized workday activities to ensure project milestones were met or completed.

Adaptability - Adjusted quickly to

differing ideas from colleagues during sprint retrospectives. Engaged in the testing of multiple projects simultaneously.

Analytical - Aimed to understand problems or issues from different

angles before devising a plan of action.

INTERESTS

Test Automation

Product Development

EXPERIENCE

CLIENT RELATIONS CONSULTANT • JULY 2019 – DEC 2023

Priority Technology Holdings - Alpharetta, Georgia

Clearly communicated with clients via email, phone and webchat while identifying and professionally addressing inquiries and concerns. Resolved technical and software issues related to the company’s online portals, products, and services. Implemented preventive and ongoing maintenance on computer software and

sub-components. Identified opportunities to streamline company processes and costs by $54,000 per year. Troubleshot software configuration issues during rollout and deployment phases.

SOFTWARE QUALITY ASSURANCE ENGINEER • FEB 2016 – MAY 2019

VeriFone Inc. – Alpharetta, Georgia

Applied Agile SCRUM practices and metrics to determine the readiness, stability and quality of software modules and releases. Gained a clear insight and understanding into the business requirements and technical specifications of the client, which provided a visible roadmap for achieving sprint and project goals. Engaged in all aspects of project validation including requirements gathering, test environment management, test strategy and test planning. Produced, maintained, and executed comprehensive test plans and test scripts which improved requirements test coverage by 20 %, and reduced redundancies. Engaged in the testing of banking software and system capabilities using ICC Verify and UL Automated Testing Tools. Summarized findings and conducted demonstrations of sprint progress to the engineering teams and stakeholders. Achieved level 1 and level 2 EMV certification on newly marketed point of sale equipment.

LEAD TECHNICAL QA ANALYST • JUNE 2006 – SEPT 2015

TSYS Acquiring Solutions – Atlanta, Georgia

Instrumental in producing training materials and implementing processes which increased production and customer satisfaction by 35%. Developed and designed departmental reports using Microsoft 365.

Collaborated with the product development team to test, track, and correct bugs within proprietary and EMV banking applications. Oversaw the setup and maintenance of multiple testing environments. Performed routine security and performance checks on payment gateways and point of sale equipment.

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