Customer Service Representative

Seluia Sio-Choo Koon

Email: ad5dvi@r.postjobfree.com

Phone: 685-***-****

HIGHLIGHTS:

● Eight years’ experience including office support

● Certified CPR and First Aid (Infant, Toddlers and Adult)- needs recertification

● Certificate in Computer Applications (NASAC Program)

● Strong background in early childhood education in an American Samoa system.

● Self-motivated, ambitious and resourceful worker / team player

● Strength in Communication, First Response, Health Care Data for Public Health. WORK & VOLUNTARY EXPERIENCES:

Caregiver/ Med-Tech

Maple Springs of Anchorage

March 2022 – July 2023

Managing medications

Bathing and grooming

Laundry and help with dressing

Mobility assistance

Assist residents in toilet and shower

Light housekeeping

Provide companionship and emotional support

Customer Service Representative/ Cashier

Chugach Electric Association

Anchorage, Alaska

March 2022– July 2023

Processes member requests, such as connect and disconnect orders. Receive deposit when necessary.

Review, research, resolves and provide answers to general account inquiries. Receives inquiries and complaints and seeks resolution.

Maintains customer information system by gathering and updating active member account information.

Operates the switchboard and act as a receptionist to direct callers and visitors when needed.

Cashier, receive bill payments, debit or credit cards, cash and check payments from members.

(Anchorage jobs were taken together as my full time jobs. Form Teacher

Samoa Adventist School

Lalovaea, Apia, Independent State of Samoa

February 2021- February 2022

Prepare lesson plans according on the school’s curriculum.

Engage directly to students during class time.

Assign and grade classwork and homework.

Document progress and plan instructional activities. Seluia Sio-Choo Koon

Email: ad5dvi@r.postjobfree.com

Phone: 685-***-****

Guest Service Agent

Oceania Aviation Samoa

Faleolo, Apia, Samoa

January 2020 – March 2020

Assist guests with check in processes

Provide guests with services information

Check in guests baggage and provide security questions pertaining baggage that are checked in

Computer Science Assistant/ Co-Teacher

Manumalo Baptist Academy

P.O. Box 2070

August 2018-October 2019

● Assist students in learning to use the computer.

● Teach computer basics.

● Teach Keyboarding Class.

● Install and Update units on time. License and Install Zspace Units for multiple learning life skills and science.

● Help Teachers with computer technical issues.

● Help students who need assistance with their work and print. Dispatcher (NEG Program)

Department of Public Safety

February 2012-August 2012

● DPS dispatcher, work hand in hand with the Commanding Officer and communicate and relay information using appropriate codes.

● Log information effectively to ensure the reliability of police reports for all cases. First Responder (NEG Program & Volunteer)

Emergency Medical Services

November 2009-August 2010

● Respond to emergency calls and transport patients to hospital.

● Attend to patients, triage and assess patient needs

● Dispatching room responding to emergency calls, answer radio, log down Infection Control Assistant (Volunteer)

LBJ Medical Center

August 2008-September 2009

● Collect and Input data for inpatients and outpatients with viruses and infections from the LBJ Emergency Room, Laboratory and Public Health.

● Make monthly report and prepare presentations of all collected information using Microsoft PowerPoint for boss's monthly meetings with the Board members.

● Distribute pamphlets and brochures to encourage the public to develop preventive healthy choices.

● Logistics for supplies needed for DOH prevention programs. Seluia Sio-Choo Koon

Email: ad5dvi@r.postjobfree.com

Phone: 685-***-****

EDUCATION:

National University of Samoa (Currently a Student Majoring in Education) Australian Pacific Training Coalition

July 2020-December 2020

American Samoa Community College (Spring Semester) Jan 2009-May 2009

American Samoa Community College GED

July 2008-August 2008 (Diploma)

Iakina Adventist Academy

Year 9-Year 11 (2005-2007) Member of the National Honor Society NASAC (Women’s Council)

SKILLS AND QUALIFICATIONS:

Microsoft Office skills

Creativity skills

First Aid skills

Customer Service skills

Organizing skills

Goal Oriented

Team work

Computer proficiencies and basic technical abilities Time management

Office procedures

Fast Learner

ACHIEVEMENTS:

- Certificate for Most Improve (Year 9 IAA)

- Certificate for 2nd Place (Year 10 IAA)

- High School Diploma (American Samoa Community College, GED)

- Certificate in Computer Applications (NASAC Program)

- CHC30213 Certificate III in Education Support (APTC, Samoa)

- ICTSS00046 Digital Literacy – eCitizen Skill Set (APTC, Samoa)

- Certificate in Digital Literacy Essentials (APTC, Samoa)

- Certificate in Communication Technologies for Business Success (APTC, Samoa)

- Certificate in COVID Safe Training for Dining In (APTC, Samoa)

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