Office Manager Customer Service

CARISSA SIMS

************@**********.*** C: 971-***-**** Salem, OR 97302

Summary

CAREER OBJECTIVE: Focused professional with 20.5 years of experience and a proven knowledge of customer service, data collection and analysis, and managed care. Aiming to leverage my skills to successfully fill the Youth Development Specialist role at your company.

Seasoned Healthcare worker familiar with Healthcare industry, marketing/sales, and shipping and receiving needs. Successful record vendors to plan efficient strategies and control costs. Well-versed in HIPPA protocols, Microsoft office, shipment inspection, inventory management and document processing.

Skills

ADDITIONALSKILLS

Skilled in pre-employment drug testing, basic vitals, skilled nursing

Accounting Advertising Advertising copy Audio

Basic Budgets Clerical Clients Edit

Financial reporting Promote health Hiring

Inspect Marketing Nursing Personnel

Plan development Promotional material Public relations Recruitment

Risk management Sales

Scripts Video

Documentation and reporting Package preparation

Experience

Tree City Chiro

Office Manager Medical transcription and notes taking

12/21/23- 2/15/2024 Trained X-ray working towards certification

Medical billing

Patient scheduling

File Management

Chiro one Day to day office and clerical (including Microsoft office, adobe, epic

Office Manager Patient communication and front desk

6/12/2022-12/9/2023 Billing and receipts

Patient call back and scheduling

Records management

First Light,

Office Manager Case management for Hospice patients

7/5/2021-3/12/2022 Comfort and end of life care/services

Post care write up and scheduling of services for post case

Clinic Bridge - LLC

04/2021- 04/2023

01/2009 - 05/201 Plan and prepare advertising and promotional material to increase sales of products or services, working with customers, company officials, sales departments and advertising agencies.

Gather and organize information to plan advertising campaigns. Confer with clients to provide marketing or technical advice.

Prepare budgets and submit estimates for program costs as part of campaign plan development.

Provide presentation and product demonstration support during the introduction of new products and services to field staff and customers.

Simply Obsessed Tigard, OR

Shipping Clerk

02/2020 – 03/2021

NW Human Services Salem, OR

T een Advocate/Liason

11/2019 – 03/2021

Directed warehouse team in stocking merchandise, pulling orders and setting up loads.

Directed materials routing by preparing accurate shipping orders and bills of lading.

Checked customer orders, labeling and documentation prior to shipment to avoid delays.

Located housing and other support services for displaced individuals working through homelessness and lifestyle obstacles.

Partnered with interdisciplinary teams to implement care plans. Recommended improved life choices to enhance client outcomes. Observed safety protocols to minimize accidents and spread of disease. Collaborated with social workers to support patients.

Evaluated patient behavior and reported changes to clinical team.

PACIFIC MOBILE TEST Dallas, OR

Clinic Manager

11/1992 - 11/2002

Conduct and administer fiscal operations, including accounting, planning budgets, authorizing expenditures, establishing rates for services, and coordinating financial reporting.

Direct, supervise and evaluate work activities of medical, nursing, technical, clerical, service, maintenance, and other personnel.

Review and analyze facility activities and data to aid planning and cash and risk management and to improve service utilization.

Direct or conduct recruitment, hiring and training of personnel.

Monitor the use of diagnostic services, inpatient beds, facilities, and staff to ensure effective use of resources and assess the need for additional staff, equipment, and services.

Establish objectives and evaluative or operational criteria for units they manage.

Consult with medical, business, and community groups to discuss service problems, respond to community needs, enhance public relations, coordinate activities and plans, and promote health programs.

Education and Training

Chemeketa Community College Salem, OR

Completed coursework towards General Science Nursing

1996

Linn Benton Community College Albany, OR Completed coursework towards General Science Nursing 1994

References

REFERENCES References available upon request

Contact this candidate