Customer Service Representative

yokaira santos

ashley, pa, luzerne, ***** 347-***-****

*************@*****.***

Dedicated and empathetic customer service with experience in providing exceptional support to clients. resolving issues efficiently and exceeding expectations through timely and personalized service. Strong communication and problem-solving abilities, with a proven track record of maintaining high customer satisfaction levels. Seeking to leverage my expertise in a dynamic customer service role to continue delivering excellent experiences for clients. Professional Experience

Summer youth program June 2016 - September 2019

Receptionist

amazon November 2020 - September 2022

Amazon Associate

Crothall Healthcare/Guggenheim Museum March 2021 - November 2022 Housekeeper

nyc.gov June 2020 - November 2024

Census Enumerator

TTEC December 2022 - September 2023

Remote customer service Representative

Excellent telephone etiquette

Greeted and assisted all visitors with a professional and friendly demeanor, creating a welcoming atmosphere for the company

Maintain inventories and supplies

Maintaining cold chain for refrigerated and frozen receiving and stocking picking, sorting and packing

Ability to multitask

able to stand and walk for up to 10-12 hours

Able to work in a variety of climates from room temperature to freezer environments. Sweeps,scrubs,mops

Clean metal fixture and fitting

Empties and clean trash containers

Wipes down glass surfaces

Dusting

Assisted respondents in filling out census forms.

Verified information provided to Census Bureau by respondents. Performed filing and other office duties as needed Utilized digital devices and computer software to input data and maintain accurate records of survey responses

Conducted in-person interviews with households to gather accurate demographic and economic information for the census

Collaborated with cross-functional teams to address escalated customer concerns and improve overall customer experience

Managed a high volume of inbound calls in a fast-paced environment, ensuring accurate and timely response to customer inquiries.

Educated patients on their healthcare benefits, coverage options, and available resources to enhance their overall experience.

Education

September 2014 - June 2018

bronx career and college prep high school at bronx in Pharmacology/Pharmaceutical sale

National Association of Pharmaceutical Sales Representatives Graduate of National Association of Pharmaceutical Sales Representatives Pharmacology/Pharmaceutical sale training program CNPR Number:717622024 Key Skills

Affiliations

Member of the National Association of Pharmaceutical Sales Representatives Languages

Processed payments and refunds, tracked account balances, and updated customer information in billing systems

Organization

Teamwork

Translating

Cleaning

Quick learner

Spanish

English

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