Customer Service Agent

Fatou Sissokho

Bronx NY *****

Tel: 929-***-**** Email: ad5dsf@r.postjobfree.com

PROFESSIONAL SUMMARY

Accomplished and energetic customer service agent with a solid history of achievement in customer service. A highly motivated leader with strong organizational skills and abilities. Some key strength includes but not limited to effective communication details, listening, and communication skills.

WORK EXPERIENCE

MAXIMUS ~ New York, NY 04/22 – 10/23

Customer Service Representative

• Responded to inbound calls from Medicaid beneficiaries, provided timely information on benefits,

• Resolved complex inquiries and complaints related to Medicaid services, demonstrating professionalism.

• Maintained an in-depth understanding of Medicaid programs, eligibility, and benefits to provide support.

• Assisted customers with application processes, paperwork, and guided them through complex requirements.

• Worked closely with healthcare providers and insurance companies to coordinate benefits, ensure coverage.

• Conducted outbound follow-up calls to customers to confirm resolution of issues and ensure satisfaction.

• Educated customers on preventative care and health maintenance, promoted use of Medicaid benefits.

INCLUSIVE LINK New York, NY 5/20 – 7/22

Home Health Aide

• Assisted patients with daily personal tasks, including bathing, dressing, and grooming.

• Prepared nutritious meals in accordance with dietary restrictions and patient preferences.

• Assisted with mobility and physical therapy exercises as instructed by healthcare professionals.

• Accompanied patients to doctor appointments, ensuring accurate communication of medical instructions.

• Performed housekeeping duties, such as cleaning and grocery shopping to maintain an organized, and safe environment.

• Monitored vital signs, such as blood pressure and heart rate, reporting any abnormalities to healthcare providers promptly.

SPECIAL SKILLS AND TRAINING: Multi-lingual: Soninke-Mandinka- Wolof- Portuguese- Speaking Proficiency trained in Phlebotomy and EKG Knowledgeable in computer Software

(Practice Fusion) Trained Medical Office Specialist Extensive knowledge in insurance underwriting Accurate cash and credit management Experienced in customer serv

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