Customer Service Representative
Resume:
Alaya Hunt
Columbia, Mo
**********@*****.***
Skills
Medical Scheduling ( 2 years)
Insurance Verification
Cash handling
Medical Office Experience ( 2 years)
Customer Service ( 9 years)
Organizational Skills
Experience
January 2022 - PRESENT
Advanced Radiology - Columbia, Mo -
Lead Patient Service Representative/Scheduler
40 hours/week
● Welcome and checked in 40+ patients a day
● Scheduled patients appointments and follow ups
● Medical Records
● Answer phones calls and emails
● Receive and process payment for medical services
● Assist patients with pre-visit questions
● Clerical duties
● Mentored new employees
● Monitored incoming orders and verified order information April 2019 - January 2022
Columbia Post Acute - Columbia Mo - Certified Nursing Assistant 40 hours/week
● I assisted patients with ADL's: feeding, bathing, dressing, oral care, grooming and incontinence care.
● In charge of patients vital signs, served meals, made beds and kept rooms cleaned.
● I answered call lights and observed changes in conditions and behaviors. 2
July 2018 - March 2019
The Neighborhoods by Tiger place, Columbia, Mo - Certified Nursing Assistant 40 hours/week
● I assisted patients with ADL's: feeding, bathing, dressing, oral care, grooming and incontinence care.
● In charge of patients vital signs, served meals, made beds and kept rooms cleaned.
● I answered call lights and observed changes in conditions and behaviors. Education
August 2014 - May 2018
Battle High School, Columbia, Mo
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