Customer Service Manager
Resume:
Nieisha Hennix
**** ********** *** **** *********, TX 76015
************@*****.***
Work Experience
Franklin Medical Unit
Receptionist
Wisner, La
Greeting visitors
Handling Calls
Scheduling meetings
Handling mail
Registering and scheduling patients/client's appointments
Maintain the office
Ordering office supplies
2015-2017
Euless, TX
Wal-Mart Supercenter
Customer Service Manager
Supervise customer service team
Respond to customers inquiries
Develop policies and procedures
Develop goals and report process
Focus on customer satisfaction
Train staff
Handle currency
Stocked merchandise
Helped run the register
Dollar Tree
Assistant. Manager
2017-2019
Grand Prairie, TX
Open the store
Provide direct assistance and reporting to managers
Provide direct feedback to staff
Manage Payroll and personnel database
Focus on customer needs
Keep store clean and customer friendly
Help run the register
2019-2020
Mansfield, TX
Murphy USA
Shift Lead
Opening the store
Complete paperwork
Inventory
Completing fuel surveys
Making bank deposit
Unloading truck
Providing excellent customer service
Run the register
Inventory ordering
Train new hires
Spirit Amazon Delivery Driver
2020-2022
Loading and unloading package from vehicle
Communicate with dispatchers
Delivering packages
SKILLS
Training
Inventory
Scheduling
Team Building
Customer Service
Microsoft
Excel
Front Desk
RemX Staffing
Remote
2022-2024
Reinbursement Specialist
Job Duties:
Identifying methods of payment for patients
Correlating insurance coverage with services to be provided
Managing financial and medical records
Medical coding
Review records, coding and billing practices to ensure compliance
Preparation and review of insurance claims
Submit insurance claims to insurance carriers
Follow up on unpaid claims
Invoice preparation
Education
Franklin Parish High
Diploma
2009-2013
Winnsboro, La
Northlake College
Associate Degree
2015-2017
Irving, TX
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