Customer Service Representative

Demetria M. Latimer

***** ********* **** ***.*** Cell: 313-***-****

Warren, MI 48091 *************@*****.***

Summary

Experience in E2E testing. Test and write test cases for various applications. Making sure the customer has a wonderful experience with the product.

Skills

- Microsoft Office - Sales Force

- Write Bugs/Defects - Azure DevOps (ADO)

- Quick Learner - Agile

- Client Relations - Customer Needs Assessment

- Train Testers - Quality Assurance

- Test Case Writing - End to End Testing

Experience

UAT Tester - 08/2012 – Current

Teleperformance / GM Contractor for OnStar Warren, MI

• Testing new applications before they’re introduced to Advisors.

• Conducted user acceptance testing to ensure developed systems satisfied the needs for business clients.

• Communicated with clients regularly regarding applications functionality.

• Manage multiple projects simultaneously.

• Assisted in the execution of test cases as required.

• Manage system testing, regression testing and user acceptance testing as defined by the sprint or release.

• Trained new UAT testers on using applications/test tools such as Global Advisor Application, Team Foundation Server, and Test Data Initiative (TDI) and other software.

• Captured and tested all modifications to proposed functional requirements

• Manipulated data using tools such as Test Data Initiative, Vehicle Communication Platform, ATT Tool, Mobile Number Management System and Portable OnStar Unit Education

- High School Diploma: Pershing High School – Business Studies

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