Forklift Operator Operations Manager

LINCOLN ROACH

Greater New York City area 917-***-**** ad5dlz@r.postjobfree.com

https://www.linkedin.com/in/

SKILLS CERTIFICATIONS PROJECTS

Aspiring logistic analyst leveraging more than 20 years of proven experience in management, operational, and logistical analysis.

Adapt at leading teams of over 100 in a dynamic, fast-paced environment. Possesses a comprehensive background in records

management, compliance, and inventory control. Has extensive knowledge in ship dock, problem solve, water spider, coaching

associates, time management, and experience analysis. Strong leadership qualities, detailed-oriented, and a team leader.

Certified Forklift Operator Lowe’s 2005

Certified EKG Technician MedCA 2015

Certified Equipment Trainer DHL 2017

Certified Trainer’s Course DHL 2018

PROFESSIONAL EXPERIENCE

Amazon New York, NY 2022 – Present

Process Guide

• Coached Tier-1 associates on all failed move and using hand scanner; presented the technical consequences of failed

move to associates.

• Assisted the Process Assistant and Operations Manager in reducing the recirculation rate, and optimizing the use of

labor share; cleanup Minimized recirculations by 100K daily

• Reducing the number of failed move for associates with hand scanner by 50% to below required defect per millions

(DPMO) of 3.3%.

• Performed troubleshooting and data analysis to identify and resolve any shipping related issues; Communicated with

various internal and external staff members to ensure proper resolution.

• Enforced all safety protocols, rules and regulations on the outbound dock

PC RICHARD & SON NEW YORK CITY, NY 2018-2021

Sales Counselor

• Managed, maintained and oversaw inventories reports and records of stocks, equipment, and parts within the internal

database by reordering products with low inventory, assigning labels and creating invoices for $100,000 in daily order.

• Provided exceptional customer service by providing product’s information to customers daily and assisting them with

their needs, gaining valuable knowledge about products, sales, and orders, and maintaining customer satisfaction index

score of 95%.

• Exceeded all sales expectation, resulting in 90% revenue increase over 12 months.

DHL ATLANTA, GA 2011-2018

Lead Coordinator Trainer Safety Lead

• Implemented first response team procedures.

• Oversaw inbound and outbound shipments, as well as cycle counting all inventories

• Trained and certified new employees on all heavy warehouse equipment. And safety procedure

• Enforced safety protocols and monthly inspection

• Enforce rules and regulations of company’s policy

LOWE’S NEW YORK CITY, NY 2005-2011

Forklift Operator

• Ensured daily safety inspection was 100% efficient by managing daily activities which included routine check up on all

departments, machineries, and structures before opening the buildings

• Monitor daily performance to ensure operations ran smoothly by loading and unloading daily shipments, restocked all

materials for different departments, as well as handling customer’s inquiries, product questions, and final sales.

PLANNED SECURITY SERVICES NEW YORK CITY, NY 2000-2005

Regional Manager

• Ensured safety and security by providing security services for 8 high-end retail stores within Tristate area.

• Coordinated hiring process for new opportunities by writing job descriptions as well as screening resumes of prospective

candidates by utilizing HR software for employee to ensure payrolls received 100% on time accurately and on time.

• Monitor daily performance to ensure operations ran smoothly by managing company’s vehicles, as well as enforcing

company protocols on safety’s rules and regulations.

TECHNICAL COMPETENCIES

Mac iOS, Microsoft Windows, Microsoft Office Suite 365 – PowerPoint, Word, Excel, Outlook, Access

Contact this candidate