CHERYL LEACH
Raleigh, NC ***** 919-***-**** ad5dlt@r.postjobfree.com
PROFESSIONAL EXPERIENCE
Biogen Pharmaceuticals, Raleigh, North Carolina April 2020 – October 2023
Senior Case Management Coordinator/Universal Patient Services Coordinator/Interim Case Management Coordinator/Mentor
Processing Enrollment Forms from Providers to Start Patients on Therapy,
Assisting with Prior Authorization Processes and Pull Through, Complying with
REMS, and Resolving Reimbursement Issues with Infusion Sites
Multiple Sclerosis Investigator for Compliance, Investigating Adverse
Events and Maintaining Compliance with Stakeholders working Directly
with the Quality and Compliance Regulatory Team
Coordinating Weekly Analysis Sales Reports and Working Directly with
Sales Field Team for Assistance with Doctor’s Offices and Pull Through of
Patients to Start, Remain and Stay on Therapy
Adhering to Compliance, Standard Operating Procedures, and Quality
Metrics
Assisting Patients with Starting Therapy, Resolving Reimbursement Issues,
Prior Authorization Processes, and Switching Infusion Sites as well as
Healthcare Providers
Reporting and Complying with FDA for Adverse Events and product
Complaints, while Educating Patients on Processes of Replacement Doses
Working with Biogen Business Partners to Service Customers with
Financial Assistance Programs, Billing, and Nurse Educators
KinderCare Learning Centers, Raleigh, North Carolina July 2019- February 2020
Subsidy Tuition Field Coordinator I
Process and Maintain Authorizations, and Secure Reimbursements
Accounts Receivable Tasks; Process Reconciliations, Transfers, Discounts, Adjustments, and Rebill/Refund Opportunities; Audit and Reconcile Center Financial Records and Prepare Audit Documentation
Review Attendance Documents and Complete Billing Process
Prepare and Distribute Reports, Monitor for Unusual Items and Resolve and/or Escalate Issues
Build Effective Relationships with Our Families, Field Operations and Child Care Agencies
Obtain Agency Contracts and Review All Agency Requirements
Workplace Options, Raleigh, North Carolina June 2007 – July 2019
Back-Up Care Advantage Specialist/Child Care Consultant
Triage Incoming Calls
Educate Clients on Back-Up Care Program and Policies
Registration and Intake Processing
Pre-authorizations, Collect Payments, Invoicing, Reimbursements
Schedule Back-Up Child Care
Perform Telephone and Web Consultations
Complete Case Research to Locate Child Care Providers
Provide Confirmed and Customized Referrals to Employees within Required Turn-Around Times
KinderCare Learning Centers, Raleigh, North Carolina June 2002 – June 2007
Pre-Kindergarten Lead Teacher
Plan and Implement Activities that Promote the Social, Physical, and Intellectual Growth of Children
Maintain the Care, Hygiene, and Education of Children
Communicate with Parents, Director, and Peers
Maintain Classroom Records, Cleanliness, and Organization
Complied with KLC and Governmental Regulations Regarding the Care of Children
EDUCATION
Western Governors University, Millcreek, Utah 2023 - Present
Accounting
Vision Medical Billing Service, Raleigh, North Carolina 2015
Medical Billing
Medical Billing Part I and II
North Carolina State University, Raleigh, North Carolina 1999 – 2001, 2011 – 2012
Mathematics Education with Specialization in Mathematics