Admin,secretary

CURRICULUM VITAE

Dhanya Devadas

Flat No: G** B, Building No: 72

Al-Nuija, Behind of Al-Emadi Hospital

Doha-Qatar, Contact No: +974-********

Email: ***************@*****.***

Responsible for advancing the community and customer experience in Service coordinator, real estate team through online and traditional marketing. Interaction with marketing, customer service, operations, sales, and technology teams to ensure that website, social media, collateral, and other communications accurately reflect the brand. I am interested in a position that will enable me to utilize and improve my Managerial skills as I grow along with your organization.

Coordinate with all Hamad hospitals staffs and support services for hospitality services in all branches

Raising requests for housekeeping, catering, laundry, pest controls, landscaping etc. with proper follow ups and closing within TAT.

Coordinating with stake holders, contractors for glitches raised on emails and calls after verifying RCA and action plan.

Visiting Hamad hospitals to interact with HMC Nurses /contractors in order to get feedbacks for continuous improvement in services

Respond to HMC Nurses /contractors’ inquiries and resolve issues in a timely and efficient manner.

Handle a high volume of inbound calls, emails, and chats.

Provide information about products/services, pricing, and promotions.

Process orders, returns, and exchanges accurately.

Maintain detailed and accurate customer records in the CRM system.

Collaborate with other departments to resolve complex customer issues.

Meet or exceed established performance metrics, such as average handling time and customer satisfaction scores.

Seeking assignments in Customer Service, social media online marketing, Administration with a reputed organization Hospitality Helpline Coordinator Hamad Medical Corporation January 2022 till

Digital Strategy: Develop and execute digital marketing strategies aligned with the company's goals and objectives.

Content Creation: Create engaging and relevant content for various digital platforms, including website, social media, and email marketing.

Social Media Management: Manage and maintain the company's social media profiles, including posting updates, responding to comments, and analyzing performance metrics.

SEO Optimization: Optimize website content for search engines to improve organic visibility and rankings.

Email Marketing: Plan and execute email marketing campaigns, including creating newsletters, segmenting lists, and tracking performance.

Paid Advertising: Manage digital advertising campaigns on platforms like Google Ads and social media advertising to increase brand visibility and drive traffic.

Analytics and Reporting: Monitor and analyze the performance of digital marketing efforts using tools like Google Analytics, providing regular reports and insights to management.

Website Maintenance: Ensure the company website is up to date, user-friendly, and optimized for conversion.

Managed digital marketing initiatives for clients and agency, including social media, email marketing, and website development projects created content for social media marketing campaigns, including copywriting and photography.

Researched new marketing channels and strategies and presented them to the clients, implemented new inbound marketing strategies.

Created, Managed and Reported Social media Advertising campaigns for several clients on Property Finder, Qatar Living, Facebook and Instagram through Facebook ads manager and power editor company growth

Ensuring that the company’s website comes up high in search results and working closely with the sales, marketing and, merchandising teams to achieve results

Manage website design, content, SEO development and tracking analytics to ensure all content is up to date and relevant and Collaborate with Marketing, Sales and Product Development teams suggest content optimization.

Making sure that the company’s website is user friendly and Reporting on SEO performance to the top management

Plan and execute all digital marketing, including SEO/SEM, marketing database, email, social media and display advertising campaigns and design, build and maintain our social media presence

Answer phones promptly and uses good judgment to prioritize the distribution of messages in a timely manner. Coordinates meetings and conference calls as needed or anticipated. Sales & Marketing Specialist (online) AB- Home Real Estate February2015–July 2018 Digital Marketing Administration Line and Space T&C July 2018-December 2021

Receiving and handling the property enquiry calls and coordinating with the leasing team & Dealing face to face or via telephone with tenants and public

Coordinating with the facility and property department for resolving the tenant’s complaints and concerns

Sending reminder emails, messages for the lease renewal/Termination to the tenants & Receiving calls and emails in order to resolve issues for tenants and staffs

Auditing material stock to ensure appropriate supplies are readily available & Liaison with management via email or letter to assure our administrative processes run smoothly

Drafting work schedules (for maintenance work), Calculate staff salary cards

I maintain and monitor the attendance register for both teaching and non-teaching staff using the Biometric Attendance system.

I am responsible for drafting college letters in accordance with the guidance provided by the principal.

I actively participate in the admissions process for students on a regular basis.

I efficiently manage the exam duties process, which includes making travel bookings, handling transport requests, and preparing accommodations for external examiners.

I am in charge of maintaining the filing system and overseeing store management operations.

I ensure the effective implementation of the maintenance program and take charge of resolving all technical issues that may arise.

Personal

Challenging self to produce great work.

Adaptable to change.

A strategic thinker who can interface with all levels of senior management.

Exceptional networking skills.

Analytical, tech-savvy and very energetic.

Secretarial Administrative Assistant MH Almana Group of COS 17-12-2014 to 30-06-2015 Administrative Assistant MES Dental college 17-12-2012 to 30-07-2014 KEY SKILLS AND COMPETENCIES

AREAS OF EXPERTISE

Ability to multi-task while showing commitment to details and commitment to deadlines and be open to flexible working hours

Passion for both photographic and video content and a commitment to holding editorial integrity

Web Analytics, Usability Testing, Team Management, Advertising, Display Ads & Content marketing

Excellent IT skills especially with computer programmes such as photoshop, Adobe lightroom, photo mechanic and Online Marketing.

Experience with industry standard editing tools and asset management software and social media Educational Summary:

Qualification University /Board Year

Spoken Arabic Qatar Islamic Cultural Center 2022 &2024 Digital Marketing Digital Magnet 2021-2022

Diploma in Computer Engineering Bharathiar University 2008-2011 Higher Secondary Kerala Board 2005-2007

SSLC State Board, Kerala 2004-2005

Excellent communication skills (verbal and written) Strong customer service orientation

Ability to handle high call volumes

Patience and empathy in dealing with customers

Problem-solving skills

Multitasking and time management

Familiarity with CRM software (Unifocuse)

Proficient in using call center equipment and

systems

WordPress Web Development

Search Engine Marketing (SEM) - Google

AdWords

Search Engine Optimization (SEO)

Video Editing and Graphic Design

Google My Business Registration

Facebook Marketing

Instagram Marketing

Integrated Marketing

Digital Marketing Automation

Mobile Marketing (WhatsApp, SMS Marketing

Advanced E-Commerce

Chat GPT

WhatsApp Automation

Facebook Remarketing

Proficiency in Microsoft Office

Applications

Photoshop

Adobe Premiere Pro

Adobe Illustrator

Meeting Deadlines

Cross-Functional Collaboration

High Motivation

Organizational Skills

Attention to Detail

Problem Solving

Growth Hacking

LinkedIn Marketing

Affiliate Marketing

Content Marketing

YouTube Marketing

Personal Details:

Date of Birth : 18th December 1989

Gender : Female

Nationality : Indian

Languages Known : English, Arabic, Malayalam, and Tamil

Marital Status : Married

Driving License : Qatar and India

REFERENCES

Available on request

Sincerely,

Dhanya Devadas

Phone: 66835656

Email: ***************@*****.***

Thank you for considering my application. I look forward to the opportunity to discuss how my skills and experience align with your needs.

Contact this candidate