Customer Service Sales Associate

LAKIESHA BANKS

Lee's Summit, MO ***** 816-***-**** ad5ded@r.postjobfree.com

SUMMARY

Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.

Resourceful Associate dedicated to mentoring and educating new team members. Thorough resource on internal company policies and procedures. Driven attitude toward providing customer care within business environment.

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. SKILLS

Money Management

Inventory replenishment

Professional and mature

Strong problem solver

EXPERIENCE

09/2021 to 04/2023 Associate 1

JCPenney Logistics Center Lenexa, KS

Built and maintained relationships with peers and upper management to drive team success.

Supported management team to facilitate task completion and meet performance goals.

Communicated clearly with customers in person and via telephone, driving positive experiences.

Arranged and stocked new merchandise following placement directions.

Followed cleaning and sanitation guidelines to meet health and OSHA requirements.

Updated inventory and production information using warehouse management systems and scanner guns.

Received merchandise into warehouse, relocated products using forklifts and pallet jacks and processed orders for shipment. Maintained positive working relationship with fellow staff and management.

Tracked company inventories, moved excess stock and arranged products to improve sales.

01/2015 to 11/2021 Taco Bell

Assistant Manager Blue Springs, MO

Accurately made change for cash transactions.

Built and maintained productive relationships with employees. Assigned tasks to associates to fit skill level and maximize team performance.

Helped increase company profitability through customer relationship development, community involvement and marketing campaigns. Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions. Responded to phone and online customer service requests within designated turnaround time to improve customer satisfaction ratings. Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

EDUCATION AND TRAINING

05/1999 High School Diploma

Northeast High School 415 Van Brunt Blvd

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