General Manager Kitchen Staff

ERICK PASTRANA

East Lansing, MI ***** 517-***-**** ad5dcy@r.postjobfree.com

Professional Summary

Serviced-focused Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities and interpersonal communication strengths.

Skills

Performance improvement

Recruitment

Client Account Management

Team Leadership

Training and Development

Relationship building

Efficient multi-tasker

Coaching and mentoring

Verbal and written communication

Work History

General Manager 06/2021 to 11/2021

Poke Fresh – East Lansing, MI

Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Enhanced operational efficiency and productivity by managing budgets, accounts and costs. Organized budgets, oversaw P&Ls and achieved margin targets consistently to stay on track with growth plans.

Implemented operational strategies and effectively built customer and employee loyalty. Head Chef 05/2017 to 06/2021

Stillwater Grill – Okemos, MI

Monitored line processes to maintain consistency in quality, quantity and presentation. Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.

Hired, managed and trained kitchen staff.

Kept labor at or below 12% to support business profit targets. Created recipes and prepared advanced dishes.

Inspected kitchens to observe food preparation quality and service, food appearance and cleanliness of production and service areas.

Developed kitchen staff through training, disciplinary action and performance reviews. Head Chef 05/2016 to 05/2017

Fieldhouse – East Lansing, MI

Hired, managed and trained kitchen staff.

Generated employee schedules, work assignments and determined appropriate compensation rates.

Verified compliance in preparation of menu items and customer special requests. Collaborated with other personnel to produce and modify menus and selections. Created recipes and prepared advanced dishes.

Education

Marketing And Communications : Marketing 09/2006

Michigan State University - East Lansing, MI

High School Diploma 06/1996

Schurz High School - Chicago, IL

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