Medical Assistant Certified

Melissa Madla

830-***-**** ad5dbd@r.postjobfree.com

NATIONALLY REGISTERED AND CERTIFIED MEDICAL ASSISTANT

Certified Medical Assistant with 12 years of medical experience in the healthcare field

●10+ years of Clinical/ Practice experience in managing, supervising, and building partnerships and teams.

●Excellent critical thinking, interpersonal, and communication skills

●Committed to exemplifying the highest form of integrity, patient care, customer service, and professional standards.

SKILLS

Vitals Phlebotomy Injections EKG Lab Collection Urinalysis Triage Autoclaving ICD-9/CPT Medisoft Insurance Transcriptions CPR HIPAA Experience in using and training in several EMR systems Quanum, Carecloud, Athena, ECW

PROFESSIONAL EXPERIENCE

UNITED HEALTH GROUP April 2021 - February 2024

Integration Practice Consultant

Clinic Practice Preferred Coordinator Sr MA October 2022 - February 2024

●Provides supervision, support and serves as an on-going consultant resource to the acquired clinic to ensure performance goals are met.

●Travels to various assigned clinics to provide MA supervision, support and training in acquired clinics to support the integration process.

●Engages the providers and staff as an early adopter and mentor of the changes being implemented in the company.

●Engages integration team to provide appropriate resources for training, tools and support to the clinic team to reach desired optimal state of operation.

●Builds and maintains relationships across business groups and crossfunctional teams, including PSR’s, MA’s, RN/LVN’s, APC’s, Physicians and leadership

●Ensures integration timelines are met in accordance with the approved project plan

●Supervises and serves as a Integration practice consultant assisting clinical staff in defining and executing appropriate workflows based on introduction of new processes.

●Demonstrates a subject matter expert knowledge of and ability to perform skills within the scope of a Certified Medical Assistant, including but not limited to, procedures, injections, screenings, EKGs and phlebotomy. Able to adjust to clinic activities that often vary from day to day.

●Performs, supervises and trains the standard tasks associated with patient care with minimal oversight from supervisor:

● Prepares charts prior to clinic sessions, ensures all specialist reports and test results are documented and available for physician review.

●Processes appropriate documents in an organized and accurate fashion.

● Rooms patients according to company standards, updates medication lists and completes screenings as indicated.

●Records patient care documentation in the medical record accurately and in a timely manner.

●Assists the provider during patient visits, including documenting portions of the visit in the electronic medical record while the provider is examining the patient. Requires active listening and the ability to accurately capture the provider’s instructions.

●Performs, supervises, trains and coordinates patient care as directed by physicians, company standards and policies. Includes, but is not limited to, scheduling appointments, faxing prescriptions and calling patients after the visit to ensure the patient has been able to access care.

●Utilizes Motivational Interview skills to assist patients in setting short term health goals and developing self-management skills.

●Demonstrates an ability to organize tasks and solve routine problems independently, works with Integrations Manager to solve more complex problems

●Organizes exam and treatment rooms, stocks and cleans rooms following the appropriate guidelines and provides training to the clinic staff and providers on these guidelines.

●Act as a supervisor, coach, teacher and role model to all of the clinic staff and providers being integrated by being an exemplar of the mission, values, culture and philosophy of the enterprise

Clinical Practice Performance Consultant February 2019 - October 2022

●Cultivated and sustained relationships and leadership with culturally and professionally diverse individuals and teams including but not limited to clinic providers, support staff, market and integration partners.

●Identified, directed, communicated, and executed continuous quality improvement activities/processes at the clinic level to enhance the integration experience and ensure standards were met with established timelines.

●Coordinated and supported cross-organizational partnerships and collaborates with internal and external stakeholders to provide technical assistance and resolve issues at the clinic level.

●Liaison between the clinic providers and staff, the Integration team, and multiple supporting departments from across the organization. Manages the lateral and vertical flow of information between all involved, ensuring consistent messaging and synchronized actions.

●Oversaw and coordinated the clinic level integration work plan using designated management platforms/tools and uses performance measures and available reports/information to ensure work is being completed on time

to standard and within the scope of authority.

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RIVER VALLEY PEDIATRICS RESOLUTE HOSPITAL April 2017 - February 2019

Office Manager Medical Assistant

Oversaw day to day “Front and Back Office” operation of a medical clinic, to include planning and coordinating the work assignments of all clinic staff.

●Ensured quality, timeliness, and customer service throughout the entire claimant and customer experience.

●Participated in the physician recruitment, orientation, relations, and retention process.

●Assisted in the creation and implementation of all policies, procedures, goals, and objectives.

●Managed a clinic budget to include medical and office supply inventory.

NURSES UNLIMITED October 2016 - February 2017

Medical Assistant

ST.BENEDICT’S HOME HEALTH CORPORATION February 2015 - October 2016

Medical Assistant

Education

Medical Assistant Diploma

NRCMA Certification

Honors & Awards

Igniter Ambassador/Summa Cum Laude Graduate

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