Customer Service Data Entry

Summary

Dedicated shift manager with [x] years of experience keeping employees productive and on track while managing multiple shifts.

Thoroughly prepared manager with [x] years of experience organizing and planning work schedules, attendance, and payroll, supervising employees, and providing quality customer service Experience

Circle K Athens, GA

Assistant Manager 05/2022 - 01/2024

Continually updated a leadership resume and honed skills by participating in various management trainings Trained store personnel on how to interact with customers, not just sell items Trained and supervised [x] new employees on customer service training, including [x]-minute script recitation, conflict resolution, and data entry practices

Managed up to 10 employees at a time.

Ordered store inventory.

Operated a cash register for up to 600 transactions a day. Pilot Flying J Carnesville, GA

Retail Sales Specialist 06/2020 - 03/2022

Fulfilled licensing requirements for the state of GA and the federal government Developed a presentation and training manual for staff to use in customer service interactions Operated POS cash register, handling an average of 500 transactions daily, and counted the money in cash drawers to ensure accuracy

Increased the efficiency of the production line by 25 %through new process design and capital equipment Managed the inventory for a busy truck stop.

Jones Petroleum Elberton, GA

Assistant District Manager 08/2015 - 05/2020

managed up to 100 employees at one time.

managed four stores at a time.

customer service as needed

ordered all products for the stores.

managed the inventory as needed.

payroll for employees

Geographics, Inc Atlanta, GA

Warehouse, Logistics Manager and CSR 05/2005 - 04/2015 managed the day to day shipping and receiving of a commercial printer. managed 20 or more employees at one time.

operated forklifts, cherry pickers and paller jacks. managed the logistics domestic and abroad of all printed products was the owner of the company's personal Customer Service Rep for all jobs that he was responsible for. Prestige Mustang Clarkston, GA

Warehouse and Logistics Managwe 02/2001 - 05/2004 Managed the day to day shipping and receiving for a Mustang only salvage yard. Built crates and other materials for shipping of auto parts to imclude engines, rear ends and all other. Assisted the owner on drafting emails to potential customers. Once the salesmen sold the parts, I interacted with the customers from that point on. I operated forklifts and front end loaders.

I would pull parts off of salvaged vehicles that were sold. United States Marine Corps Abroad

Christopher Jack

706-***-**** ***********@*****.*** Royston, GA

Armorer, Warehouse Manager and Platoon Sergeant 06/1995 - 06/1999 Maintained a clean and safe work environment, resulting in a [x]% reduction in complaints filed with management and a

[x]% increase in crew satisfaction

Developed a presentation and training manual for staff to use in customer service interactions Performed manual testing to deliver quality assurance and ensure the integrity of solutions in the hands of customers Skills

Customer service, English, Microsoft excel, Communication skills, Management, Leadership, Supervising experience, Restaurant management, Computer literacy, Analysis skills, Restaurant experience, Guest services, Microsoft office, Time management, Microsoft word, Microsoft outlook, MATH, Food service Education

Shamrock High School Decatur, GA

Academic 06/1995

4.0 GPAROTC Commander

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