Customer Service Representative
Resume:
Ebone Ford
Arlington, TX *****
***********@*****.***
Work Experience
Student
DeVry University
March 2022 to Present
Full time Student at Devry University studying for Bachelor's in Healthcare Administration CSR - Customer Service Representative
Airbnb
November 2022 to March 2023
bringing expertise to deliver exceptional service and solutions to customers through inbound calls in a high-energy environment
CSR - Customer Service Representative
General Motors
January 2022 to November 2022
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts.
Customer Retention Specialist
Post Office USPS - Dallas, TX
October 2012 to August 2020
Analyzing customer behavior. Gathering information about customer complaints. Developing aggressive retention strategies based on customer feedback. Negotiating with customers to renew contracts and retain business.
Education
High school diploma
South Grand Prairie High School - Grand Prairie, TX August 2002 to May 2006
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