Customer Service Manager

Rosean A Roberts Prude

*** ********* ** ********, ** 39702

662-***-**** ********@***.***

Summary of Qualifications

Astute civilian professional with 20 years of foodservice employment and management. Extensive service in the military with 10 years of acquired skills. Proven ability to adapt and overcome new surroundings, equally capable of working alone or as a team player

Leadership Experience

Team Player

Impeccable Work Ethic

Intelligent Decision Making

10 experience in the U.S. Army National Guard serving at stations in the US and overseas

U.S. Veteran

Work Experience

Food service Manager, Columbus City Schools, July 2002- Present

Order food, beverages, equipment, and supplies. Oversees food preparation, portion sizes, overall presentation of food. Establish standards for personnel performance and customer service.

Baucom Janitorial, Columbus, MS, August 2007- November 2011

Quality cleaning of office building, schools, and businesses.

Sweeping

Mopping

Dusting

Vacuuming

Emptying Trash

POL Specialist, 9-month deployment to Iraq, January 2003- October 2003

Served as a fueler, maintenance dispatcher, and a trained combat medic:

Training and mentoring other soldiers on project sites.

Ensuring all equipment and expendable items were 100% fueled

Ensuring all vehicles PMCS were performed before vehicles left motor pool.

Being prepared to perform my task at any given time.

Advanced Individual Training, Fort Lee, Virginia, January 1994- April 1994

Studied fuel system, pumps, and transfer systems

Trained how to figure out the amount of water and bottom sediments in fuels

Trained on retail pumps and fuels, placards and the meanings, hazards, keeping track of the amount of fuel in tanks and reserve tanks

Fostered customer loyalty by providing friendly and efficient service.

Basic Training, Fort Leonard, Missouri, August 1993 – December 1993

Key skills acquired:

Safe operation and maintenance of weapons

Teamwork

Safe handling of explosives

Land navigation

Operation of radios and other electronic equipment

Emergency medical aid

Boundary Healthcare/ Maxxim Medical, July 1991- March 1995

Worked in fabrication

Trained as a surgical sheet specialist

Safe handling of medical supplies in order to supply quality products to our customers

Quality control

Work well with others

Education

Liberal Arts, Associate Degree, EMCC, Mayhew, MS 2008

High School Diploma, Caldwell High School, Columbus, MS 1991

Special Training

ServSafe Training (every 5 years)

Manager Training (yearly)

CPR Training

Stop the Bleed Training

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