Customer Service Supply Chain
Resume:
CRYSTAL ARLENE
GONZALEZ
C
G Whittier, CA *****,
ad5d8i@r.postjobfree.com
PROFESSIONAL SUMMARY
Dedicated professional with demonstrated strengths in customer service, logistics, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals. SKILLS
• Microsoft Office • Positive and professional • Strong communication
• Customer service • Resourceful • Quick Learner
• Data Analyst • Procurement EDI/SAGE/SAP/NAV/R365/WALMA RT & SAM'S RETAIL LINK
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EXPERIENCE
Customer Service Specialist May 2022 -January 2024 Ittella International
• Management of Key Accounts COSTCO, Walmart, & Sam's club. Improving efficiencies that led to savings of $75,000 yearly creating weekly reporting and submissions for Walmart & Sam's Club including and not limited to pulling new orders, creating new load ID's, and routing status
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• Administered weekly forecast meetings pertaining to my accounts
• Facilitating new cold storages and item set ups.
• Enhanced customer satisfaction with fast, knowledgeable service
• Exceeded expectations daily with detailed documentation and accurate processing of orders Customer Service Representative October 2021 - May 2022 Camino Real Kitchens
Handle high volume of incoming & outgoing emails, incoming calls, and live chats to loyal customers and internal departments to resolve concerns
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• Developed template sheets for task management
Transportation- Build truck loads, assign loads to carriers based on cost efficiency, identify zones, and calculate transit time
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Negotiated with various transportation carriers to obtain the best CPM Coordinate with Freight forwarders, 3PL and Clients for Optimal Delivery
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• Update Consumer Complaint Reports and Issue coupons/refunds
• Set up customer accounts in system and updated details to reflect current information Daily use of Walmart/Sam's Club retail link to schedule appointments, submit MABD date changes, create load IDs, route status
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Supply Chain Coordinator November 2017 - February 2021 Paris Baguette America Inc
Prioritize Quality, Customer Service, & sales distribution for 14 Franchise & 17 Corporate locations throughout the SoCal Nor Cal region
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• Resolves Discrepancies and invoice proper documentation for Customs Compliance
• Forecasted demand based on historical data and current market conditions.
• Create PIVOT tables daily to send out shortage reports
• Prepare and maintain purchasing reports, records, and updated price lists Implemented clear and effective planning strategies to meet supply chain needs, meet demand and optimize distribution
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Enhanced supply chain processes at all levels, including strengthening planning procedures, organizing schedules and maintaining records
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• Coordinated supply chain operations across planning, logistics and warehouse operations
• Boosted overall business unit operations with better forecasting, reorder points and reporting capabilities
• Tracked production schedules in SAP and regularly assessed data to uncover optimization strategies Front Desk Administrator January 2016 - October 2017 Paris Baguette America Inc
• Routed messages, coordinated appointments and directed personnel to various departments
• Treated visitors with friendly, approachable attitude.
• Sorted and distributed incoming mail and coordinated pickups for outgoing parcels
• Greeted incoming guests and directed individuals to appropriate personnel
• Coordinated office cleaning and lobby organization for office and meeting areas
• Collected and processed supply and equipment orders.
• Reviewed applications, determined eligibility and notified individuals of approval or rejection for programs
• Organized master calendar, scheduling appointments, meetings and events for staff
• Updated spreadsheets with trackable metrics and created reports
• Upheld office security standards, checking in guests and issuing badges
• Coordinated catering, maintenance and cleaning services for office EDUCATION
Associate Of Arts And Sciences - Communication Sciences And Disorders April 2019 Cerritos College, Norwalk, CA
High School Diploma - ROP Criminal Justice June 2011 WHITTIER HIGH SCHOOL, Whittier, CA
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