Customer Service Front End
Resume:
Jannalynn P. Alu
Ewa Beach, HI 96706
**************@*****.***
Professional Profile
● UC 360 Knowledge
● Microsoft Office (Word, Exel, Powerpoint)
● Microsoft Outlook
● Strong Customer Service Attributes
● Fast Learner and Driver to Action
● UNIMATIC
● Team Oriented
● Goal Driver
● Possess the Ability to Identify and Troubleshoot Critical Issues
● Employ Active Listening Skills
Experience
April 2024 - April 2023
The UPS Store #6447 Ewa Beach, HI - Cashier/Sales
● Greeting Customers
● Manage transactions with customers using register
● Handling payments with cash, credit cards and personal checks
● Issue receipts, refunds or exchanges
● Resolve customer complaints
● Maintain clean tidy checkout area
April 2023 - September 2019
Safeway Waipahu, HI - Front End Cashier
● Greeting Customers
● Manage Transactions with Customer using register
● Scan Goods
● Handling payments with cash, credit cards and personal checks
● Issue receipts, refunds or exchanges
● Resolve customer complaints
● Maintain clean tidy checkout area
2
October 2019 - April 2020
J&W Painting & Cleaning Services LLC - Owner
● Residential Home Interior / Exterior Painting
● Residential Home Interior Cleaning
September 2019 - August 2013
U.S. Aviation Services Honolulu, HI - Domestic Inbound Agent/Supervisor (United Cargo)
● Responsible for identifying, receiving and unloading inbound freight via UC 360; and not notifying consignees through email or phone.
● Trained five new employees on the domestic inbound duties and responsibilities.
● Recognize and understand the international bonded process for terminating and transfer shipment with United Airlines and other carriers.
August 2013 - November 2012
U.S. Aviation Services Honolulu, HI - Domestic Inbound Agent/Cargo Solution Team Agent/Receptionist (United Cargo)
● Directly responsible for the the inbound process for 6 to 8 flights daily
● Answering phones and directing customers to appropriate departments
● Responsible for starting traces and tracing shipments as a member of the cargo solution team.
November 2012 - January 2011
Barbers Point Bowling Alley Ewa Beach, HI - Customer Service/Front Desk Clerk
● Provide information about facilities, rules and regulations
● Maintain inventory of equipment
● Storing and retrieving items
● Handle money in form of cash, credit card or person check January 2011 - March 2010
Victoria Secret Honolulu, HI - Overnight Stocker/Store Attendant
● Transport freight to the sales floor after ensuring that sufficient quantity has been delivered
● Handle stock inventory and make sure that it is accurate by rechecking it
● Communicating with a team on task throughout the night and meeting a time frame March 2010 - January 1999
Hawaii Department of Education Honolulu, HI - Custodian/Cafeteria Worker (On-Call)
● Wash and sanitize toilets, sinks and restock disposables
● Ensure spaces are prepared for the next day by taking out trash, tidying furniture, dusting surfaces
● Prepared and cook meals
3
Education
September 1994 - 1997
James Campbell High School Ewa Beach, HI - Student June 2013
Waipahu Community School/Adult - Student
● Obtain GED
References
● References available upon request
Contact this candidate