Customer Service Program Coordinator

Kayla Wilkins

765-***-**** *****.***********@******.*** Gas City, IN

SUMMARY

Goal-oriented, energetic and performance-driven individual with experience in planning and coordination of programs. Excellent communication and interpersonal skills and the ability to respectfully and empathetically interface with all departments and partners. My great attention to detail and driven to success personality allows me to complete tasks smoothly and on time.

SKILLS

IT Tech Cisco

IT Tech Cert.

LinkedIn Learning

Microsoft Office

Factor 8 certified

Project Management

Salesforce Development

Zendesk Customer Service Certified

Resume Writing

PROFESSIONAL EXPERIENCE

Televerde Foundation/Madison, IN October 2023-Present

Program Coordinator

• Assist with planning and coordination of programs and their activities

• Support program growth and development as necessary

• Schedule and organize program-related meetings and events

Televerde Foundation/ Madison, IN July 2023-October 2023

Program Aide

Held weekly “Touch-Base” one-on-ones

Assists with monthly supply order

Assists the participants with book reports, teach-backs, and overall computer learning

Televerde Foundation/ Madison IN February 2023-July 2023

Career PATHS Participant

Learning and growing professional skills

Personal development skills

Customer service certification

Salesforce certification.

A.D.O.P.T Program /Madison, IN May 2021- February 2023

K-9 Handler

●Succeeded in teaching basic commands, grooming and adoptable skills.

●Practice time management, patience, and multi-tasking

Cracker Barrel /Gas City, IN August 2016-March 2020

Lead Server/Trainer

●Providing excellent customer service, time management, sanitation, banking, and sales.

●Responsible for training new hires

Sprint /Indianapolis, IN May 2013-June 2016

Store Manager

●Providing excellent customer service, head of sales department, open and close new locations, banking, and inventory.

●Kept all funds accounted for through cash management.

EDUCATION

Ivy-Tech Community College, Madison, IN 2023

●Business Fundamentals

●Business Communications

University Of Massachusetts Global 2023

Social Media Marketing

Marketing Automation

Content Marketing

Web Analytics

Paid Search (PPC)

Conversion Rate Optimization

Digital Marketing Strategy

Review Marketing Presentations

Madison-Grant High School Fairmount, IN 2004-2008

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