Technical Support Administrative Assistant

Felipe Santiago

********@*****.*** 717-***-**** Philadelphia, PA

SUMMARY

Seeking HRIS role with 2 years of experience in HRIS assistance and onboarding coordination. Proficient in running reports, maintaining employee data, and troubleshooting HRIS-related issues. Skilled in E-Verify, training manual development, and providing technical support to payroll and employee relations. WORK EXPERIENCE

Penn State Health Hershey, PA

HRIS Assistant Nov 2022 - Present

• Generate and analyze reports to monitor employee metrics and diversity, ensuring accuracy and identifying clerical errors for auditing purposes.

• Process employee terminations, maintaining the integrity and timeliness of workforce data.

• Maintain HR Information System records, addressing discrepancies in employee information such as pay rates and organizational structures.

• Develop and update training materials for HR database procedures, supporting both management and non-management staff in their operational needs.

Penn State Health (4 month contract through JFC Staffing) Hershey, PA HR Onboarding Coordinator Jun 2022 - Nov 2022

• Managed the completion of approximately 50 I-9 verifications weekly, utilizing E-Verify to maintain legal employment standards.

• Processed employee transfers and promotions, ensuring accurate data entry and updates within the company's HRIS.

• Collaborated with recruiting staff to secure all required documents for employee transitions, upholding organizational compliance with employment laws.

Residential Warranty Company Harrisburg, PA

Administrative Assistant Jun 2021 - Jun 2022

• Managed confidential client information updates within company databases, ensuring data integrity and privacy.

• Facilitated communication by addressing client email inquiries and processing payments, both telephonically and face-to-face.

• Enhanced customer retention through the timely issuance of biweekly membership renewal and late payment reminders, and provided language support for Spanish-speaking claims when required. EDUCATION

University of Pittsburgh

Master's degree, Data Science and Statistics

Currently enrolled

Western Governors University

Bachelors in Human Resources/Business Administration Apr 2024

SKILLS

Strong Technical Skills, Including Use of HRIS Systems, Windows Systems, and Microsoft Office • Excel

(VLOOKUPs, Pivot Tables, Graphing & Charting) • Technical Writing • Up-to-Date on HR Laws and Procedures • Bilingual

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