Support Analyst Application

Kennedy Okohe

Application Support Analyst

Dallas TX, 75243, TX • +1-580-***-**** • ad5d32@r.postjobfree.com

SUMMARY

I am experienced Application Support Analyst with a strong background in optimizing and updating critical service packs and software updates. I have a proven track record of answering user questions and resolving software application issues. I am a result driven, analytical, team focused employee, proactive monitoring systems application, collaborate with cross-functional teams, systems and applications running with best-of-breed SLAs. High-performance technical solutions to meet challenging business needs and add value to client business. Proficient and experience in application support analysis with five years of experience in the field and Working Knowledge of Hardware, Software, Cloud application and IT infrastructure.

TECHNICAL SKILLS:

Proficient in ERP Applications, Power BI for reporting, excellent analytical and problem-solving skills.

Oracle Fusion SCM, AP, AR, Purchasing, Procurement, P2P, O2C, Inventory, CRM, OM, FBDI, Oracle Fusion Cloud Enterprise Performance Management Order Management, order to cash, Oracle Advanced Supply Chain Planning

Customization of account payable, GL, Key flex field, descriptive flex field setup and defined 4 C's is Chart of Accounts, Calendar, Currency, and accounting Convention

Using Linux, create and maintain SQL queries, SQL, DDL, DML, DQL/DRL, DCL, and TCL, Service now, PowerShell, SQL, API, service-now, share-point, XML, and Sales Force.

Create Syteline user, Advanced planning and scheduling, Material management, Purchasing, Product configuration management

Excel at solving complex problems by identifying issues, and developing and implementing solutions.

Strong communication skills allow me to discuss complex issues with coworkers and explain technical jargon in an easy-to-understand way for customers—exceptional interpersonal, collaboration

Proficient in Microsoft Excel using v-lookup, H-lookup, Pivot table, creating dashboard and macro.

Good knowledge of AWS services (S3, EC2 ELB, EBS, Route 53, VPC, Auto Scaling, and deployment services, Lambda and Cloud Formation and code pipeline.

Troubleshooting, resolving technical issues, monitoring system performance, and assisting with systems integrations.

EXPERIENCE, Bellefu TX June 2023 – Till Date

Application Support.

Using ERP application SCM/HCM and Manage incident, using ServiceNow.

Salesforce to track projects and manage project managers

Supplier Management, Purchase Order Processing, Inventory Management, P2P, GL ecosystem, 4C, subledger integration

Payables Invoice Inquiry, Views Oracle Fusion Payables invoices, Procurement Folder Reporting

Using SQL, Linux, using Oracle Purchasing, Payable, Receivable, Inventory Management and Oracle EBS

Proficient in Fusion Cloud for Procurement, Suppliers, Oracle smart-view, FBDI

Proficient in Excel using pivot table, Hlookup, Vlookup, using formulas and data

Installation, configuration, and troubleshooting of software products and helping customers understand how the technology functions and interfacing applications using API

Troubleshooting methodologies and issue resolution techniques and providing on-call support.

Optimization, enhancing the performance of our IT system, using service-now, share-point, and sales-force

Belfield Hospitality Services TX. Sep 2021 – May 2023

Application Support Analyst

Optimizing, and updating critical service packs and software updates, reading server logs for security alerts.

Answering user questions and resolving any issues touching on software applications.

Data recovery ensures data integrity, and test and implement the system to ensure excellent performance.

Using query language in SQL DDL, DQL, DML, DCL, and TCL for queries and OS Linux.

Configure and setup the user's systems using the CRM application Salesforce.

Troubleshoot systems, and solve Network issues and software faults.

Escalate or close tickets depending on the situation using service-now and resolve application issues.

Resolve system problems and backlogs by providing off-hours support as needed.

Xenet Technologies TX. July 2018 -Aug 2021

Application Support Analyst

Design software applications training programs for employees so they will be better equipped to help the end users and use fresh sales CRM applications. Using services-desk software for ticketing

Troubleshoot software and applications for all customers, and help them use the application efficiently.

Implement improvements to reduce the bugs and common problems faced by users.

Worked independently to resolve complex issues.

Using Oracle Fusion Purchasing and Inventory management

Improved system stability, reliability, and performance by 27 percent through the implementation of new troubleshooting procedures, debugging

Setup and training staff on Enterprise Resource Planning (ERP) using Oracle Financials Rel.12

Reviewed the impacts of business processes on the applications.

Avied Technologies Ltd – Nigeria. May 2015- July 2017

Oracle E-Business Suite / ERP SPECIALIST

Oracle Assets, Oracle General Ledger, Oracle Payables, Oracle Receivables, Oracle Cash

Deployment of hardware, software, and Oracle applications

Management, Enterprise Resource Planning (ERP).

Defining Application users, defining responsibilities to the user, defining application privileges and policies for the user, and Creating and Updating Roles.

Oracle ERP Cloud (Financials & Procurement) and Human capital management (HCM)

Oracle SQL, PowerShell, and Oracle E-Business Suite.

Experience Summary

Two years’ experience as an Application Support Analyst

Two years’ experience in Systems Administration

Two years’ experience as Oracle E-Business Suite

EDUCATION: Date

• Lagos State University, BSc. Computer Science 2000 - 2004

• Academy of Computer Science Diploma in Computer Engineering / Networking 2011 – 2012

• Counter House Oracle EBS/ Oracle Financials Applications 2015 - 2015

• OCA in view Oracle Certified Associate 2024

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