Customer Service Sales Associate

DAWN MICHELLE ROOS

**** ***** ******, #*, *****, Nebraska 68134

Cellular Phone: 402-***-****

Email: ad5d07@r.postjobfree.com

SUMMARY OF QUALIFICATIONS:

. Most recently worked for the Catalyst Card Company as a Collation Operator; knowledge of machines, processes and procedures

. Worked successfully at McDonald's as a Floor Supervisor overseeing the restaurant business, staff, sales and customer service

. Extensive professional experience at Wal*Mart working as Sales Associate in Photo, Electronics and Domestic Departments

. Hard worker with a focus on excellence; work well independently and as a team member; a self-starter, who holds high standards

. Have a willingness to learn new methods, processes and procedures in complicated work environments under deadline situations

. Knowledge of business operations, public relations, customer service and products; assist with making the business successful

. Management Skills: Multi-talented person, who organizes numerous complex tasks, sets priorities, adapts to changes consistently

. Success-driven, trustworthy and ambitious individual with a good work ethic, who welcomes new and challenging opportunities EMPLOYMENT EXPERIENCE:

2017 to Present, Oriental Trading Company, Order filler Picking the customers orders. I also do the induct process and also packing the orders. I also now how to pack the singles area.

2016 to 2017, CATALYST CARD COMPANY, Collation Operator Ran the collation machine; put the overlay on the sheets of credit cards. Verified that the magnetic stripe was in the right position. After the sheets were cut, did quality control of the cards, to make sure they were clean and ready for shipment; ensured safety. 2013 to 2016, McDONALD’S

. Floor Supervisor (2014 to 2016) Helped with running the floor to ensure efficiency in the business operations. Supervised, assisted and provided support for 8-12 personnel. Helped fellow co-workers if they needed help. Worked at the counter; identified food and beverage needed, then ensured accurate orders and timely deliveries. Worked with money cash-outs; counted money. Ensured cash register was balanced. Prepared bank deposits; maintained computerized records. Menu signing outside, i.e. POP tasks.

. Cashier (2013 to 2014) Worked at the Back Window; and provided orders in the Drive-Through. Cash handling responsibilities. 2007 to 2013, WAL*MART

. Sales Associate – Photo Department (2012 to 2013) Sold products and photography services. Helped customers with their photos; printed pictures for customers. Maintained photo machines. Helped customers at the Kiosk when they needed help. Site to store; assisted customers with retrieving their pre-packaged merchandise. Vast knowledge of photographic services; ensured quality.

. Sales Associate – Electronics Department (2012 to 2013) Served as a backup in Electronics. Sold televisions, computers, gaming systems and related products. Ensured superior customer satisfaction in ever-changing retail work areas; built up repeat clientele.

. Sales Associate – Domestics Department (2011 to 2012) Sold towels, sheets, pillows and other household items. Provided service.

. Cashier (2007 to 2011) Helped up-front to check people out. Operated cash register; responded to inquiries and questions. 2006 to 2007, BUCKY’S, Gas Station Counter Clerk

Helped customers with finding products; operated cash register. Stocked coolers. Made sure everything was clean and tidy. 1999 to 2006, McDONALD’S

. Certified Swing Manager (2005 to 2006) Ran the floor; responsible for the shifts and oversaw business operations. Trained and managed 15 employees. Worked with money cash-outs. Prepared and delivered bank deposits. Assisted with all aspects of serving food and beverages to customers on a timely basis. Provided good customer service; worked in all phases of business management.

. Cashier (1999 to 2005) Worked directly with customers at the counter; maintained outstanding public relations with customers. 2 years, BAKER’S SUPERMARKET; 2 years, NO FRILLS SUPERMARKET; and 3 years, TACO JOHN’S EDUCATION AND TRAINING:

. Had on-the-job training while working at Catalyst Card Company as a Collation Operator; was familiar with machines and rules

. ServSafe Certification – McDonald’s; willing to accept business training, which will benefit the company and ensure services

. On-the-job training at McDonald's, Wal*Mart and Bucky's; also learned on-the-job at Bakers, No Frills and Taco John's .

. Career Online High School, High School Diploma, 7/2015 to 2/2016; also Central High School, Omaha, Nebraska, 1987 to 1991 ACCOMPLISHMENTS AND PROFESSIONAL STRENGTHS:

. Adaptable professional and punctual decision maker with leadership experience; make positive difference for companies and people

. Confident achiever and good role model, who works well with other people; interact with customers, team members and management

. Detail-oriented person, who listens well, maintains efficiency in busy areas and ensures ongoing productivity with excellent results

. Loyal team player, who follows through with regulations of the corporation, exceeds expectations and uses common-sense values

. McDonald’s and Wal*Mart – moved up with the organization – used leadership skills to succeed and excel; dedicated and motivated

. Outgoing individual, reliable leader and people person, who ensures the best possible service daily according to strict compliances

. Plan, develop and implement appropriate and workable procedures in fast-paced workplaces; remain flexible with business needs

. Proficient with Microsoft Word and minimal Excel; internet; Facebook; at McDonald’s – use company specific computer program

. Respectful team leader, who makes decisions, solve problems and creates timely solutions from start to successful conclusion COMMUNITY ORGANIZATIONS:

. Volunteered at the Open Door Mission – assisted with serving food to people, who are homeless

. Planet Fitness membership, Council Bluffs, Iowa – cardio strengthening and strength training REFERENCES: Available upon Request

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