Virtual Desktop Project Management

Key Skills

Profile Summary

VirtualApps Administration

Virtual Desktops Administration

MCS / App Layering & PVS

Hyper-V, Xenserver

VMware- vSphere

Troubleshooting & Testing

Incident, Change & Problem

Planning, Installation & Configuration

Azure AVD

System/ Window Administration

Technically sophisticated & business savvy professional with overall 15 years of IT experience and 8+ years in Citrix Administration and 2+ years in Azure Virtual Desktop environment Project Management, System Administration / Management, from various phases like Planning, Implementation, Installation, Assembly, Configuration, Troubleshooting and improving process.

Currently associated with Infosys Limited. as Technology Lead.

Managing Citrix environment of Citrix Cloud XenDesktop 7.19, PVS 7.19, Instrumental in maintaining system & platform configuration tools while enforcing policy & configuration standards across the desktop environment and Azure Virtual Desktop environment AVD

Skilled in contributing to the design, development, testing, troubleshooting, and debugging of the software.

Gained significant understanding of customer's needs so that they can be transformed into application and operational requirements.

Proficient at managing all major ITIL Service Management/Delivery Modules Incident/Change/Problem/Security/Datacenter/Hardware and Vendor Management

Experience in leading teams for successful project implementation while ensuring a high-quality customer experience, elevating customer satisfaction in line with SLAs and work processes; mapping business process, defining the various specifications and client interaction for resolving concerns.

Involved in team management and coordination between Onsite and Offshore teams.

Experience in configuring AVD session hosts in production.

Experience in Deploying Windows Virtual Desktop in Microsoft Azure Production environment.

Experience in configuring azure premium file share and azure NetApp files.

Experience in configuring and troubleshooting Fslogix.

Good understanding of Azure Vnet,

Excellent knowledge on AZURE WVD host pool & workspaces.

Education & Certifications

B.Tech (Bachelor of Technology in Electronics and Communications Engineering) from Jawaharlal Nehru Technical University, Hyderabad – India.

Azure 900 & Azure 104.

Citrix Certified Professional (CCP).

Microsoft Certified Professional (MCP) on Windows 2008.

Work Experience

Oct’2019 to till now

Company: Infosys Limited.

Client: Blue Cross Blue Sheild Association.

Location: Chicago, IL.

Role: Technology Lead.

Key Result Areas:

Modernized the single XenDesktop and legacy XenApp infrastructures onto a unified, converged XD and XA 7.19, 2203 LTSR platform in support of 5,000 XenApp and 20,000 VDI users, on largest Citrix 7.19, 2203 LTSR implementation.

Provided L3 Support to multiple L2 Teams for issues related in Citrix.

Design, documentation and implementation of application access and deployment using push-based technologies, application streaming and conventional installation as well as XenApp.

Managing XenApp & Xen desktop, VDI on Citrix on Prem & Cloud.

Project scoping, documentation, and network assessments.

Design, documentation and implementation of Citrix proof of concept projects.

Citrix onsite maintenance, review, and audits. Analysis and reporting of environment status.

Client architectural design, analysis consulting, documentations, and assessments.

Experience with Nutanix hyper-converged infrastructure (HCI) solutions.

Knowledge of virtualization technologies such as VMware vSphere and Microsoft Hyper-V.

Experience with public cloud platforms such as AWS and Azure.

Migration of on Prem Citrix Virtual Apps and desktop service to Azure cloud.

Performing Citrix& AVD maintenance and Changes.

Provide end-user support in AVD and Citrix environment.

Handling tickets through Jira, and Service Now.

Monitoring & Managing NetScaler.

Monitoring of servers and nodes and AVD-VDI.

Provide support on SharePoint, Citrix & AVD VDI and AWS Servers, and Azure Servers.

Implement and Manage IAM Policy and Access Management through Role Base Access Controls.

Configuring & Creating Resource Groups, Subscription, Virtual machines, and Disk.

Implementation of Microsoft Windows Azure (IaaS)

Manage Azure Virtual Desktop (AVD/WVD) environment including Creating Images, Deploy Virtual Machines, Monitor VM performance.

Full access and control over the entire Horizon environment.

Create and manage other administrators with specific roles.

Configure global settings and policies.

Manage and maintain the Horizon infrastructure.

Manage and maintain the Horizon environment.

Create and manage desktop and application pools.

Configure entitlements for user access.

Monitor system performance and troubleshoot issues.

Configure and maintain user policies and security settings.

Create and manage desktop pools.

Configure pool settings, including virtual machine templates and images.

Monitor and maintain desktop pool performance and availability.

Ensure that desktop pools meet the needs of end-users.

Create and manage application pools.

Configure application pool settings and applications available to users.

Monitor and maintain application pool performance and availability.

Ensure that application pools meet the needs of end-users.

Perform tasks related to monitoring, troubleshooting, and user support.

Manage user sessions, troubleshoot issues, and provide support to end-users.

Assist with day-to-day operational tasks.

View and monitor the Horizon environment but doesn't have the ability to make changes.

Ideal for audit or reporting purposes.

vCenter Server Administrator:

Configure and manage the integration with the vCenter Server.

Manage vCenter server settings, templates, and virtual machine resources.

Ensure the underlying infrastructure is properly configured and maintained.

Their responsibility is to use the virtual desktops and applications as needed.

These roles and responsibilities help organizations delegate tasks and permissions appropriately, ensuring that only authorized personnel can perform specific actions within the VMware Horizon environment.

Work Experience

Jan’2016 to Sep’2019

Company: Infosys Limited

Client: College of American Pathology

Location: Northfield, IL

Role: Technology Lead

Key Result Areas:

Configuring and installing Citrix Director and Edge sight to create reports and Monitoring Health Checkup of Citrix XenApp Farm and Sites

Installing the Licensing Server for Citrix XenApp and XenDesktop Administration and Activation of License of XenApp farm.

Creating Citrix Policies and GPO’s as per client requirement.

Configuring Configuration logging for monitor admin user’s activities on farm.

Created a Citrix and AD GPO policies.

Configuring and customizing Web interface for XenApp web and XenApp service sites.

Configuring and troubleshooting the load managers on XenApp farm.

Optimizing user session experience using display settings, HDX technologies and Profile management.

Responsible for Desktop Delivery through XenDesktop

Providing support for Desktop issues

Deploying VM guest operating system through Virtual Center.

Performing the VMware server health checks.

Creating the users and assigning rolls and permissions.

Must be able to work effectively and creatively within a team environment or independently and additional responsibilities which include mentoring the team.

To take ownership and display a positive attitude, ability, and desire to work in a dynamic group whose job it is to provide nothing but excellent service to the client.

Capable of understanding business objectives and able to translate business goals into technical design creative problem-solving. Investigate, propose, and develop innovative solutions to enhance Infrastructure operations and capabilities.

Server configuration and maintenance, which includes diversified experience of integration of applications, manageable, security.

Achievements:

Received Star Performer award for keeping site green.

Work Experience

Mar’2013 to Dec’2015

Company: Infosys Limited

Client: Visa Inc

Location: Denver, CO

Role: Technology Analyst

Key Result Areas:

Handled OAC turnover Activities for Windows Servers.

Remediating Vulnerabilities in Windows Servers Reported by Qualys Scan.

Hardening the Windows Server before Turnover as per TSR Scan Report.

Push the patches on multiple servers through SCCM.

Creating .msi Packages and deploying in Multiple Servers.

Document Compliance with detailed reports and preparing management report.

Work on troubleshooting techniques for the IP’s not reachable and failed to scan.

Handling escalations as part of Level 2 Support and troubleshoot issues.

Having the Good Knowledge on BAT & Power shell Scripting.

Implementation and configuration of Active Directory forests and domains.

Domain controller management, Microsoft group policy design and management.

Working on Windows server 2008,2012.2016 Domain Infrastructure

Managing Active Directory, Group Policy, DNS, DHCP, File server, DFS, OBQ,

Working on daily operation like servers SCCM Patching, Server health checkups.

Document server builds, server outages, and backup failures.

Decommissioned and reallocated servers based on resource needs assisting with capacity planning.

Working on critical incidents and preparing and maintain technical solution documents like RCA.

Worked on physical server through ilo for hp and dell servers.

Design and deploy new server farms.

Monitor System Performance for newly built servers and tune systems for optimal production.

Perform system hardware and software inventories of production servers.

Monitor server hardware, performance, and up time and respond to outages promptly.

Handled incidents, Change requests coordination with 3rd party application vendor for Vendor issues.

Performed inventory of existing server environment and gather server utilization statistics such as CPU, disk usage and Alert Management

June’ 2010 to till Feb’2013

Nov’ 2009 to till June’2010

Company IBM PVT LTD

Client: Capital One

Location: Richmond, VA

Role: Technical Services Professional.

Responsible for providing IT support to Capital One USA.

Remote Management support for Windows 2000, 2003 & 2008 Servers for 7500 + Servers

Patch management – Use SCCM patch manager to patch the system also do the health check.

Working on incident, Request, Problem and Change management process.

Involved in Physical server Data Center consolidation as per Business Area requirement, forklift Process from Business Area Data center to various location.

Configuring RAID 0, 1 and 5 on HP Proliant servers.

Configuring smart array controller.

Configuring NIC Teaming software for all servers for fault tolerance.

Configured ILO for P-Class & C-class servers by accessing Blade Chassis.

Performing server build as per the company standards.

Replacing the faulty parts (smart array controller battery, HDD...) with help of onsite data center team.

Performing the cluster health check and configuring.

Remediating Boot from SAN Servers to Local disk boot.

Migrated the file server data using Robocopy.

Managing & troubleshooting the Virtual Machine using Virtual Center.

Migrated P2V and V2V by VM converter and Platespin tools.

Disk expansion of Virtual Machine.

Responsible for uptime of servers/services all time.

Knowledge on DAS, NAS and SAN.

Knowledge on ITIL related modules like incident management, change management etc.

Worked on ticketing tools – HP Service center, HP SM.

Preparing scripts for automate the daily tasks to reduce manual efforts and human errors.

Achievements:

Received inspiring performance Badge.

Company: Cameron Manufacturing PVT LTD.

Location: Houston, TX.

Role: IT Analyst.

Installing and configuring Windows Server 2016& 2012 & 2008 R2

Creating User Accounts and adding them to appropriate groups in Active Directory

Creating Users, Groups, Computers, Organizational Units in Active Directory

Administer and Maintain end user accounts, permissions, and access!

Installing software’s required to clients on need basis.

Responding to User queries related to both network and Windows.

Creating and managing home drives for users

Responsible for hardware changes and up gradation of existing systems.

Installing and troubleshooting Windows XP professional and windows 7 &10

Installing and Configuring DHCP server

Planning DHCP Scopes and Scope options.

Technical Skills

Operating Systems:

Technology/Platform:

Windows 2012 R2 and Windows 2016, 2019.

Cloud Services:

Citrix Cloud, Microsoft Azure

System Administration:

Active Directory Services, DHCP, DNS, Terminal Services.

Server Administration tools & Other Technologies: XenApp and XenDesktop 6.5, 7.6, 7.15, 7.1912 LTSR; Citrix Web Interface, Citrix storefront, VMWare ESXI server and Hyper-V. Microsoft Azure AVD

Windows Server 2008R2/2012R2

Balaji Anisetty ad5czm@r.postjobfree.com +1-615-***-****

Proficient in running successful method-oriented IT operations and taking initiatives for business excellence through process improvement.

Targeting assignments in Citrix Administration-VMware, Technical Team Management and Azure IAAS

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