Customer Service Representative
Resume:
Nicole Chanel-Bullock
Charlotte, NC 28269
980-***-**** mobile
ad5czc@r.postjobfree.com
EDUCATION
Bachelor of Science
Kaplan University –PURDUE UNIVERSITY GLOBAL
GOVERNMENT MARKETPLACE June 2021 - Present
Customer Service Representative
Act as primary point of contact with customers. Manage and prioritize support channels with speed and accuracy. Quickly identify and escalate applicable resolutions. Prompt attention to detail to resolve issues with limited information. Troubleshoot issues and provide assistance to a broad base of customers. Recommend improvements to current workflows and provide relevant knowledge. Provide best practices on how to more efficiently run processes. Suggest creative solutions or workarounds when possible.
WALMART ECOMMERCE – Remote
Robert Half Staffing
Human Resource Generalist Call Center July 2019 – May 2021
Actively recruited members by phone to the company eCommerce division. Ensured each member applied on the correct HR Portal within People Solutions Contact Center. Updated member information on electronic records system. Assisted members with filling out paperwork through electronic kiosks, as needed. Fielded question from members. Updated/ managed database of confidential employee files for accuracy and compliance. Proficiency with Microsoft Office and ability to utilize the internet. Workday, ServiceNow software system.
SMALL BUSINESS ADMINISTRATION – Remote
Special Counsel/Adecco Staffing, Contract Services
Paralegal November 2016 – June 2019
Researched and interpreted policy information for borrowers impacted by Covid 19 Disaster Relief. Demonstrated time management and organizational skills. Ensured each document reviewed met governmental compliance guidelines. Determination of legal requirements for economic disaster relief loans.
INTEGREON – Charlotte, NC Hybrid Remote
Legal Services, Contract Services
Paralegal March 2012 - March 2016
Examined documents for the following four factors: relevance, responsiveness, privilege, and confidentiality. Demonstrated excellent written and verbal communication. Determined if data breach and specific information has been exposed for individuals as well as private companies.
Summarized, tabbed, highlighted, charted, and collected certain documents or information gleaned from the documents as determined by the companies seeking legal representation. Created privilege and redaction logs.
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