Customer Service Ups Store
Resume:
Ryan Burton
Austin, TX *****
*************@*****.***
Work Experience
Team Member/Sales Associate
The UPS Store - South Congress - Austin, TX
November 2023 to Present
Creating shipping orders for customers, attending to every guest who needs supplies, help with shipping and being very problem solving to their needs. Keeping a clean store, closing it, and making pack jobs for shipment orders. So far I'm getting this store 5- Star reviews from our customers. Overnight Stocker
Randalls Ben White Location - Austin, TX
October 2022 to October 2023
Stocking, unloading trucks and pallets, cleaning and organizing all of the grocery department, freezer and refrigerator temp checks and holding the overnight key. Was given manager training but those responsibilities were changed by a district manager who never was inside our store, keeping me at overtime instead of raising my pay.
Sales Representative
MarketSource/Target Mobile - Austin, TX
January 2020 to September 2022
Selling phone services, Phones and Apple products. Keeping inventory and sending audits, helping customers over the phone, ensuring my guests are satisfied with our solutions and signing people up with great internet service. Decided to leave because there was no pay increase, and I wanted to be more physically active.
Education
Associate's degree in Mechanical Engineering
Austin Community College District - Austin, TX
September 2015 to May 2019
Skills
• Time management
• Sales
• Auditing
• Heavy lifting
• Pallet jack
• Forklift
• Microsoft Word
• Hospitality
• Customer service
• Computer skills
• Microsoft Office
Certifications and Licenses
Food Handler Certification
TABC Certified
Forklift Certification
February 2022 to Present
Assessments
Administrative assistant/receptionist — Proficient January 2024
Using basic scheduling and organizational skills in an office setting Full results: Proficient
Food service: Customer situations — Proficient
January 2024
Identifying and addressing customer needs in a food service setting Full results: Proficient
Warehouse safety — Proficient
February 2024
Using safe practices in a warehouse setting
Full results: Proficient
Customer service fit — Proficient
January 2024
Measures the traits that are important for success for customer service roles Full results: Proficient
Retail customer service — Proficient
January 2024
Responding to customer situations in a retail setting Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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