Customer Service Representative
Resume:
PROFILE
Results-oriented and highly-skilled Customer Service Representative with a proven track record of delivering exceptional service in fast-paced environments. Adept at resolving customer inquiries, handling diverse tasks, and ensuring positive interactions, seeking an opportunity to contribute effective communication and problem-solving skills in facilitating seamless customer experiences and supporting organizational goals.
SKILLS
● Customer service
● Problem resolution
● Organizational skills
● Strong communication skills
● Computer literate
● Good time management skills
EXPERIENCE
Customer Service Representative August 2019 - July 2022
Jamaica Postal Services St. Ann’s Bay, St Ann, Jamaica
● Deliver fast and friendly service regarding questions and service complaints.
● Manage customer calls, emails, and text messages efficiently in a fast-paced environment.
● Handle transactions and maintain a balanced cash drawer
● Explain promotions and special offers to customers.
● Manage documentation for new sales, warranties, and service program sign-ups.
● Update online tracking software with customer information
● Maintain records and create monthly reports.
Personal Assistant February 2017 - May 2017
Sagicor Insurance Company (Shakira Brown) Ocho Rios, St Ann, Jamaica
● Answer phone calls, emails, and text messages.
● Schedule and calendar management
● Maintain accurate databases and filing systems for personal and business requirements.
● Handle confidential information with skill and discretion, including organizing calendars, updating records, and preparing correspondence.
● Complete applications for clients.
● Minimize disruptions to agent by controlling access.
EDUCATION
Ferncourt High School - High School Diploma
CSEC General Proficiency level:
English Language - 1, English Literature - 1, Mathematics - 2, Principles of Accounts - 2, History - 2, Geography - 2, Chemistry - 3, Food & Nutrition - 2, and Information Technology - 1.
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