Ux Designer Client Engagement

Cole Latimer

Senior UX Designer

I craft compelling user experiences that enhance client engagement, cultivate brand loyalty, and positively impact user behavior through elegant, inclusive interface design.

Garland, TX 75044

Phone: 512-***-****

Portfolio: cmlatimerdesign.com

Email: ad5cvc@r.postjobfree.com

LI: linkedin.com/in/colelatimer

EXPERIENCE

SyncroMSP, Remote — Senior Product Designer

JUNE 2022 - APRIL 2024

● Lead the redesign and upgrade of the visual design language throughout the MSP desktop application.

● Navigation, Dashboard, Ticket Views, Real-Time Automation, App Center, Time Tracker, AI module design.

● User testing, research, and interviews supporting product management roadmaps and feature releases.

● Success: Redesigning ticket views reduced churn by 35%. OWC, Remote/ Austin, TX — UX/UI Web Designer

JAN 2020 - JUNE 2022

● eCommerce UX designer at Macsales.com;

● Established a design pattern component system; new site design for corporate journey focusing on environmental stewardship;

● Success: Responsive site and passed accessibility (ADA, WCAG, Section 508 & EN 301549).

Remarkable Health, Remote — Senior UX Designer

NOV 2018 - DEC 2020

● Designed the desktop application for Remarkable.ai, Bells.ai;

● Mental healthcare physicians and patient mobile app;

● Branding and design for Provider and patient portals; Blueprint.js react-based design system;

● User experience research, testing, A/B, user interviews, and qualitative/quantitative research.

● Success: Bells.AI is the first AI therapist clinical note product and app

(now owned by Netsmart - continues to grow more clinical adoption). BitMed, Austin — Lead UX Designer

JUNE 2018 - NOV 2018

● Lead designer for a healthcare, blockchain, and data science startup;

● Data portal design;

● First-time-user-experience for member and provider portal onboarding; Material Design pattern library.

SKILLS

Product Design

User Experience

Visual Design

Wireframing

User Research

Human Centered Design

TOOLS & SKILLS

Sketch

Figma

Miro

Mural

InVision

Zeplin

Photoshop

InDesign

Pendo

HTML5/CSS3

Agile/Lean

Design Sprints

EDUCATION

Texas Tech University

1994-1999 Piano Performance

Major; Minor English,

specialization in Creative

Writing

eMDs, Austin — Lead UX Designer

AUG 2016 - JUNE 2018

● Lead visual and UX designer for a cloud-based EHR redesign; Responsive design projects: Mobile App suite, and iPad/tablet design for onboarding patients and for doctor’s Rx.

● New icons, color palette, visual patterns for all aspects of the suite of apps: Rx, Dashboards, Scheduling, Patient Chart, Clinical Notes, as well as tablet integration for a suite of cross-platform products.

● User interviews and A/B testing.

● Success: New Rx workflow gave prescribers back 25% of their time. Kimbia, Austin — Senior Web Designer

SEPT 2012 - JUNE 2016

● Web and mobile app designer;

● Custom fundraising and site building product: MatchDay Controller, a CRM/Website publishing tool;

● Event-based site design for higher-ed fundraising, international nonprofits, national fundraising events (WordPress).

● User experience design and research focused in the nonprofit sector.

● Success: Giving Day platform responsible for helping nonprofits raise

$1 billion (now owned by Bonterra).

PayPal, Austin — Lead Visual Designer

MARCH 2012 - SEPT 2012

● Lead Visual Designer for customer verification, process accounting,

● Point-of-Sale interaction design.

Tufts University, Medford, MA — Interactive Media Designer JULY 2011 - MARCH 2012

● Redesign of Tufts Digital Library using Bootstrap front-end toolkit.

● User experience research: paper prototyping, user testing, A/B testing, with a focus on heuristics, haptics, and user centered design principles.

● Publication projects, digital interface design, and print production.

● Success: launch of the Tufts Digital Library, still in use today. Harvard University, Cambridge, MA — Lead Graphic/Web Designer OCT 2007 - JULY 2011

● Lead visual designer of Harvard Central Administration rebranding, and Human Resources branding projects;

● Website and graphic design, events, and tour mapping projects.

● Success: The brand guidelines are still in use throughout the university today.

Tufts Health Plan, Watertown, MA — Web Designer

FEB 2005-FEB 2007

● Redesign of Tufts Health Plan website: provider, patient, member, and visitors portals;

● Stand-alone web design projects for union open enrollments.

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