Technical Support Data Center
Resume:
Jimmy Schofield
Gainesville, Ga. 30501
ad5cv6@r.postjobfree.com
Career Summary
Technical professional seeking a challenging position utilizing my management, leadership, training and technical skills within a corporate environment. A self-starter, detail and goal-oriented, with an ability to prioritize duties within a fast-paced environment. Strong analytical and problem solving skills.
Operations/Department Management
Four years’ experience managing day to day technical operations and supervision of personnel in data center. Management duties include training and meeting daily objectives.
Work Experience
Pomeroy (contract worker for HCL, formerly of IBM)
Computer Tape Operator 2008 – 8/7/2017
Processed incoming and outgoing media via IBM's eToc software tool. Reset Network passwords for clients. Reboot servers on request. Interfaced with customers and technical support teams. Provided accurate problem determination and escalation as required. Performed adhoc requests via executable scripts and procedures. Worked with 3rd party vendors to ensure job integrity would not be impacted by network related issues. Monitored all systems for problems via various batch job systems (Control-M, Autosys, AS-400). Worked with technical support in communication with overseas employees. Processed sales data to sales team via CD burning each week. Perform hourly walk-throughs of entire data center server room.
Contact: Steve Sheets 678-***-****
Managed Business Solutions (contract worker for Hewlett-Packard)
Media Team Shift Supervisor 2004-2008
Created work assignments for team members and monitored work ticketing systems. Instructed team members in utilizing the ticketing system, as well as proper customer service and telephone etiquette. Helped to set up media departments in two new enterprise data centers. Helped in development and implementation of media inventory and tracking procedures, refurbished new media supply storage area to provide easy access.
Contact: Art Edelstein 678-***-****
Volt Technologies (contract worker for Hewlett Packard)
Media Handler 2003-2004
Began employment as media handler, monitoring UNIX and Windows systems backups at a Hewlett Packard facility. Performed reboot requests. Performed “Hands & Eyes” requests that consisted of trouble shooting hardware problems of tape libraries. Tracked the location and processed for pickup by 3rd party vendor of 20,000+ pieces of media.
Contact: Art Edelstein 678-***-****
Home Depot
Night Crew 2002-2004
Hired as Night Crew, unloading trucks and restocking merchandise. Licensed and operated heavy machinery such as ‘order picker.’
Contact: Store manager 770-***-****
Kitchen & Bath Masters
Carpenters apprentice 1999-2002
Assisted in construction duties in remodeling of numerous kitchens, living rooms and bathrooms for customers.
Contact: Janet Schofield 281-***-****
University of Houston Athletic Dept.
Cougar Video – Student assistant videographer 1996-1999
Worked as a student in shooting football practices and games for coaches and players. Organized the team of student assistants as to who would shoot which particular shot (endzone tight or sideline wide) on each practice field. Also shot games for basketball, baseball and Olympic sports.
Contact: 713-***-****
Education
B.A. in Media Production from the University of Houston; Class of 2000
Stafford High School – Stafford, Texas 1988-1992
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