Operations Manager Account
Resume:
EMPLOYMENT HISTORY
OCT **** - PRESENT
Operations Manager, Sprinturf, Daniel Island, SC
Promptly resolved punch list items
Efficiently closed out projects.
Optimized success in public and private bid scenarios. Streamlined project delivery, enhancing team efficiency and project success. Meticulously reviews project scopes and drawings to ensure precision in execution. Ensured project accuracy by rigorous validation of scope and design documents. Fostered team development through proactive training and leadership. Conducted in-depth analysis to mitigate risks and streamline operations. JUL 2021 - OCT 2023
Sr. Account Manager/Business Developer, Brightview, Charleston, SC Identified and capitalized on new business opportunities through strategic networking. Served as primary liaison for clients, fostering long-term relationships. Managed client accounts meticulously to surpass revenue targets. Exceeded revenue goals by strategically managing a $18M portfolio. Initiated key partnerships, expanding business scope and market reach. Monitored and reported on financial metrics to optimize performance. Drove 20% growth in client retention through targeted relationship-building strategies. Boosted client engagement by implementing innovative CRM strategies. FEB 2017 - JUL 2021
Operations Manager, Tippecanoe Memory Gardens, West Lafayette, IN Created and managed budgets and financial reports, providing clear financial oversight. Implemented policies and procedures to ensure compliance with relevant laws and regulations. Resolved client complaints and inquiries, ensuring high customer satisfaction. Monitored and analyzed performance metrics, leading to business improvements. Enhanced compliance, achieving 100% adherence to industry regulations. Analyzed market trends to align business strategies, increasing revenue by 15%. Streamlined operations, reducing costs by 10%.
Overhauled inventory management, minimizing waste by 5%. JAN 2011 - FEB 2017
Director of Operations, Lawn and Shrub, Lafayette, IN Managed daily operations of a $13M landscape portfolio Ensured compliance with company policies and safety protocols Conducted employee training and performance evaluations Oversaw contractors and subcontractors for project completion Developed project budgets encompassing material and labor costs Boosted project completion rates by 30% through strategic contractor management. Streamlined operations, reducing costs by 15% within first year. Pioneered new landscape designs, enhancing client portfolio appeal. 117 Summit View Drive, Summerville, United
States, 29486
*********@*****.***
BRIAN SCOTT
BUSINESS OPERATIONS AND DEVELOPMENT
PROFESSIONAL SUMMARY
Business Operations and Development professional with over 18 years of expertise, excelling in strategic planning, client relationship management, and business development. Demonstrated success in driving operational efficiencies and financial performance, notably exceeding $18M revenue targets and enhancing client retention by 20%. Eager to apply robust negotiation skills and strategic networking to achieve operational excellence and sustainable business growth in a remote capacity. AUG 2006 - JAN 2011
Account Executive, Allcare Dental, Lafayette, IN
Cultivated enduring relationships with clients, ensuring high customer satisfaction. Implemented strategic marketing campaigns, generating significant leads. Boosted client retention by 20% through strategic relationship management. Enhanced lead generation by 30% via targeted marketing campaigns. Pioneered a CRM approach that cut response time by 15%. Devised strategies that penetrated two new market segments. Forecasted industry trends, adapting strategies that captured early market opportunities. Analyzed client data to refine marketing strategies effectively. EDUCATION
AUG 2006 - AUG 2010
Bachelor's degree in Economics, Pennsylvania State University-Main Campus, University Park, PA SKILLS
Negotiation Strategic Planning
Client Relationship Business Development
Revenue Management Financial Analysis
Market Expansion Strategic Networking
Leadership Problem-solving
Communication Creativity
Innovation Adaptability
Market Research Team Building
Networking
ADDITIONAL INFORMATION
Military Service
UNITED SATES ARMY
Service Country: United States
• Rank: E-5
• Aug 2002 to Aug 2006
• MOS: 18X (Special Operations)
• Task Force 121
• Commendations: V,C,R, device
Certifications and Licenses
PESTICIDE APPLICATOR LICENCE
Registered Technician - Office of Indiana State Chemist
• Licence #: RT269248
• Aug 2017 to Dec 2022
Certifications and Licenses
DRIVER'S LICENSE
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