Customer Service Data Entry
Resume:
PROFESSIONAL
SUMMARY
SKILLS
EXPERIENCE
VF VICKI FITZPATRICK
Calgary, AB T3G5X6 403-***-**** ************@*****.*** Dedicated and dependable professional with strengths in customer service and time management. Ready to expand skills and contribute to your company's success. Good at troubleshooting problems and finding successful solutions. Excellent verbal and written communication with strong background in cultivating positive relationships and exceeding goals.
Administration,Inventory
and Operation
management
• Customer Service
Management
• • Claims Processing
• Microsoft Office • Data Entry • Office Management October 2022 - April 2023
Benifits & Claims Administrator
Medi Direct / People Well Calagry, AB
• Benefits and claims processed daily
Resolved escalated customer complaints and answered questions regarding policies and procedures.
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Working within a team to ensure daily office assignments and large claims were completed.
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• Retained customer loyalty by quickly and completely resolving complaints. October 2021 - December 2022
Director and Manager
Montomgery Veterinary Clinic & House Call Services Calagry, Ab Organized and coordinated day to day operations to insure that appointments and surgeries go smoothly.
•
• Maintain cost controls, budgeting and inventory and finance management Supervised patient billing, account tracking, with financial targets and insurance coordination.
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Coordinated effective interdepartmental collaboration through open communication
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February 2020 - October 2021
Hospital Manager
Westland Veterinary Hospital Calgary, Ab
• Supervised and maintained personal care of clients and patients. Stayed informed of medical and technical advances, evaluating options, and integrating useful solutions.
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Achieved program goals by effectively motivating and supervising medical, technical, and clerical staff.
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Maintained knowledgeable and skilled staff, recruiting top candidates, and overseeing continuous training initiatives.
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Organized and maintained hospital to maximize productivity, alleviate potential accidents and promote a professional workspace.
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EDUCATION
LANGUAGE
Complied with corporate regulations, policies and procedures to maximize safety, security and overall trust in organization and employees.
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May 2019 - August 2019
Retail Store Manager
Bootleggers & Ricki's Combo Store Salmon Arm, BC Develop and strengthen. Set goals, working sales floor interacting and communicating with customers, to set example how you can achieve and maximize your POS. Review performance openly in weekly meetings.
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• Maintained accurate financial records with balanced accounts and daily deposits. Stayed knowledgeable on both companies identities and followed store layout policies for both locations.
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• Supported employees to adhere to company policies and procedures. Management and Communications - Managing and
Communications
Fred Bryer, On Line
Server - Bartending & Serving
Pro Serve, On Line
June 1993 Jasper Place High, Edmonton
Advanced (C1)
English
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