Information Technology Power Bi

Eric Hopkins

***** ******** **. *. ************, Fl. 32246 904-***-**** ad5cuf@r.postjobfree.com

Summary

Information Technology leader that has over 10 years; experience with managing IT teams and working with organizations to enhance operational uptime and efficiency. Accomplishing this by working with business units to understand and document their challenges. Then by leveraging the different functional units in IT to deliver goal oriented results to support business operational readiness.

Skills & Abilities

TECHNOLOGY

O365

Azure AD

Power BI

GitHub

Hyper-V / VMware

Server 2008-Present

SQL 2008 – Azure SQL

ERP Systems

Dell, Aruba, Ruckus, Sonicwall and Fortinet

VOIP

VDI

EXPERIENCE

TECHNOLOGY MANAGER LOAD KING MANUFACTURING 2018 - PRESENT

Led technology department supporting 250 employees, in a manufacturing environment.

Implemented SolarWinds for monitoring of systems and network performance.

Implemented a change management program, tracking through SharePoint documentation, allowing for recovery if needed.

Led PCI compliance process, ensured all systems, policy, and applications would pass future audits.

Managed the implementation of a MS SQL Data Warehouse to leverage data from the Global Shop ERP system to drive production, with the use of Power BI dashboards.

Directly responsible for setting up Disaster Recovery & Business Continuity planning, documentation, and support systems.

Managed Business Stakeholder relationships to leverage technology improving their process via automation, and integration, through Microsoft PowerApps and Workflows.

Setup custom integration between applications, with Global Shop ERP system, and overall enterprise architecture.

Manage O365 and Azure hybrid cloud infrastructure incorporating the use of cloud service to enhance business collaboration and access to data.

Established an efficient documentation system, in IT Glue, which communicated with ConnectWise Help Desk ticketing system.

Vendor management oversight, including negotiation, Service Level Agreements, for ISPs Lumens/Comcast, hardware and software vendors such as CDW, PCM, Communication Planning, MVIX for digital signage, and Toast for POS integrations.

Implemented cybersecurity solutions, including updating Fortinet firewalls, and an email security platform which significantly reduced spam and phishing attacks.

Implemented sandboxing for testing integration, ERP updates and system changes prior to production rollout.

Developed a strategy to monetize digital signage for a menu board solution that incorporated integration with POS systems that IT would manage as a value-add option to Load King’s kiosk offering, tying in the graphics department for the content creation as part of the overall service generating a monthly/annual recurring revenue stream.

Supported mission critical software systems such as SolidWorks, AutoCAD, Global Shop ERP, Automate, IT Glue, ConnectWise, IoT, Winstore, and B-Solid.

IT MANAGER FLIGHTSTAR AIRCRAFT SERVICES, LLC 2003 - 2018

Led a department of 6 supporting 4 facilities with over 1,200 employees and over 1,300 nodes.

Vendor management oversight, including negotiation, Service Level Agreements, for ISPs AT&T/Comcast, hardware, and software vendors such as CDW, PCM, Network Cabling Services, and MVIX for digital signage.

Trained and developed junior staff members on various technologies to enhance overall department capabilities and provide redundancy.

Implemented the architecture network infrastructure and system using industry best practices.

Managed the implementation of server and desktop virtualization using VMware vSphere and Ncomputing for VDI.

Implemented a change management program, tracking through SharePoint documentation, allowing for recovery if needed.

Developed documentation for operational workflows using Visio for the AMROS (Aircraft Maintenance Repair Operating System) ERP development project.

Managed the completion of the AMROS ERP development project with lead role in creating and executing the data migration strategy.

Implemented and managed data loss prevention strategies which included AD level GPO’s along with O365 exchange and NGFM policies.

Lead IT project manager of three aircraft hangar construction project and one material warehouse facility overseeing infrastructure design and installation While working with the construction PM to coordinate vendor scheduling for on time completion.

Directly responsible for setting up Disaster Recovery & Business Continuity planning, documentation, and support systems.

Led IT team in zero-day ransomware attack to restore service to infected data with minimal loss of data and downtime due to robust backup and recovery strategy.

Implemented cybersecurity solutions, including Microsoft SSCM with Forefront EDR, updating Fortinet firewalls, and an email security platform Barracuda which significantly reduced spam and phishing attacks.

Responsible for implementation and management of the IP video surveillance system tying it into the physical security system Lenel Onguard.

Developed vendor SLA tracking for ISP and email service providers using the Share Point platform. This data was used as leverage in contract negotiations and to justify changing providers as needed.

Created IT budgets working directly with the CFO which included estimated contract renewals, infrastructure refreshes and system growth.

Worked with software development and business analyst to ensure system deliverables were executed timely and accurately.

Education

HIGH SCHIOOL DIPLOMA BILOXI HIGH SCHOOL

A+ CERTIFICATION

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