Call Center Customer Service

Alexis Perez

Alexis Perez

Pharr, TX *****

ad5ctz@r.postjobfree.com

713-***-****

Authorized to work in the US for any employer

Work Experience

Call Center Customer Service Representative

Advanced Call Center Technologies, LLC - Harlingen, TX January 2019 to Present

• Call Center Experience

• Customer account inquiries

• Inbound/outbound

• Escrow accounts

• Troubleshooting

• Billing

• Remote

• Manage to multitask with various systems

• Warm transfers

• Help other agents

• Work in a daily fast paced environment

• Work good under p

Assistant Store Manager

Dollar General - Rio Grande Valley, TX

March 2017 to January 2019

• Customer Service

• Point of sale

• Inventory control

• Scheduling

• Trained new hires

• Daily deposits

• Received Merchandise/Vendors

• Followed Osha Guidelines

• Worked in fast paced environment

• Maintained a neat safe e

Education

High School Diploma in English writting

Soto Mayor High School - San Juan, TX

August 2014 to May 2018

Skills

• Sales (5 years)

• Management (2 years)

• Bilingual (10+ years)

• Assistant Manager Experience (2 years)

• Call Center Experience (3 years)

• Inbound calls (3 years)

• English (10+ years)

• Retail Management (2 years)

• Escrow (3 years)

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