Software Engineer Customer Service
Resume:
MW MADHURI
WOODRUFF
SOFTWARE
ENGINEER
TRAVERSE CITY, MICHIGAN, United States,
49685
***************@*****.***
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Key Skills
Professional Experience
August 2021 -
February 2023
SOFTWARE ENGINEER
ACROTEK IT SOLUTIONS INC
June 2016 -
December 2019
HR ANALYST & MOBILE DEVELOPER
ACCENTURE BUSINESS SOLUTIONS PVT LTD
January 2013 -
February 2015
PURCHASE ACCOUNTS EXECUTIVE
PAHAL FOODS
April 2015 - March
2016
US MORTGAGE SETTLEMENT OFFICER
ALTISOURCE BUSINESS SOLUTIONS PVT LTD
Results-driven software engineer with 5+
years of experience developing high-
quality, scalable software solutions.
Skilled in full-stack development, cloud
computing, and agile methodologies.
Proven track record of delivering projects
on time and within budget while
collaborating with cross-functional teams.
Strong problem-solving abilities and a
passion for innovation. I wanted to
leverage my technical expertise to drive
business growth and success in a dynamic
and challenging environment.
In depth experience in coding in java
and python.
1.
A strong understanding of billing
systems and software.
2.
Adequate experience of auditing
invoices and accounts.
3.
Showcase excellent customer service
and communication skills.
4.
CODING IN JAVA AND PYTHON
AWS AND AZURE
CUSTOMER SERVICE AND
ACCOUNTS/AUDITS
MANUAL AND AUTOMATION TESTING
EXCELLENT COMMUNICATION SKILLS
MULTILINGUAL AND MULTITAKSING
Developed high-quality software solutions by analyzing user needs, designing algorithms, and writing clean, efficient code Collaborated with cross-functional teams to define project requirements, scope, and timelines for successful software delivery
Implemented Agile methodologies to ensure timely and iterative software development and testing
Optimized existing software systems for improved performance, scalability, and reliability
Conducted code reviews, debugging, and troubleshooting to address and resolve technical issues efficiently
Have very knowledge and understanding on all updated microsoft azure products and billing system and service. Analyzed HR data to identify trends and provide insights for strategic decision making
Designed and implemented mobile solutions for employee training and development programs
Developed and maintained mobile applications for internal HR processes resulting in improved efficiency and employee engagement
Conducted user testing and gathered feedback to continuously improve mobile applications and ensure a user-friendly experience
Collaborated with cross-functional teams to integrate mobile technology with HR systems and enhance overall employee experience
Managed all aspects of the purchase accounts, including reviewing, monitoring, and reconciling invoices and payments Developed and maintained strong relationships with vendors to negotiate pricing and terms, resulting in cost savings Implemented improved processes for tracking purchases and expenses, leading to increased efficiency and accuracy Collaborated with the finance team to forecast and budget for purchasing needs
Conducted regular audits of purchase accounts to ensure compliance with company policies and procedures
Conducted thorough reviews of mortgage loan documents to ensure accuracy and compliance with state and federal Education
MASTERS in INFORMATION STUDIES
TRINE UNIVERSITY, DETRIOT MICHIGAN August 2022 - May 2024 MASTERS in COMPUTER SCIENCE
UNIVERSITY OF DAYTON, DAYTON OHIO January 2020 - May 2022 BACHELORS in COMPUTER SCIENCE
GRIET/JNTU, HYDERABAD INDIA June 2006 - May 2009 Languages
Software
QUICK LEARNER AND GRASPING regulations during the settlement process Collaborated with loan officers, underwriters, real estate agents, and attorneys to coordinate and finalize mortgage loan settlements in a timely manner
Resolved any discrepancies or issues that arose during the settlement process to ensure smooth and successful closings for clients
Maintained detailed records and documentation of all settlement activities, including preparing and distributing closing documents to relevant parties
ENGLISH
SPANISH
TELUGU
HINDI
JAVA
PYTHON
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