Customer Support Associate

Resume

Keerthi K Bhairannavar

LH Casa Feliz Appartment Flat no 002

SS Farm Road Horamavu Agara Main Road Phone: +91-740******* Horamavu,Bangalore, Karnataka 560 016 Email:**********@*****.**.**

• To enhance my professional skills in a dynamic and stable workplace and ability to learn quickly.

• To be involved in work where I can utilize skill and creatively involved with system that effectively contributes to the growth of organization.

• To bring my strong dedication, responsibility, and motivation and to utilize. Qualification Details

Qualification University Percentage

M.Sc.

(Geography)

Karnataka University Dharwad

(K. U.K R. C. P.G Centre)

65.20%

B.A (History,

Geography,

Sociology)

Karnataka University Dharwad

(Lingaraj College, Belgaum)

75.85%

P.U.C Lingaraj College, Belgaum 61.33%

S.S.L.C St. Xavier’s High School,

Belgaum

51.52%

Work Experience

Designation Company Period

Inbound Process for Income Tax

Proof Submission

IBM Nov 2019- April 2020

Customer Support Associate Teleperformance DIBS Flipkart Aug 2020- Feb 2022 Sr Customer Support Associate Tech Mahindra June 2023- Sept 2023 Software skills

GIS (Basic), MS DOS, MS Office, Internet skills

Google Earth, Arc GIS Spatial Analyses Geodatabase (digitization georeferencing) QGIS Google docs, Soft skills, Business Process Outsourcing (BPO) Team work, Taking responsibities on high time, Process Improvement.

Currently perusing FULL STACK DEVELOPER COURSE

Skills

Career Objective

• Communication, Punctuality, Honesty, Quick Learner and Leadership

• Ability to build rapport with customers instantly

• Likes to pick up challenges to gaze new knowledge

• Good motivator, passionate, confident.

• Customer-centricity

• Problem Solving

• Decision Making

• Convincing Team

• Building Team lead

• Active Listening

• Public Speaking

• Team Management

• Data Mining

Roles and Responsibilities

• Handle customer enquiries, answering and queries in person, over the calls

• Provide support and comprehensive product/service information to customers

• Build relationships with customers.

• Look for alternative solutions and opportunities to satisfy customers, to increase individual purchase values.

• Identify opportunities to enhance customer experience and turn dissatisfied customer into happy customers.

• Taking responsibilities of the teamwork.

• Taking care of KRA.

• Computer skills

• Also dedicated Flipkart Seller Support team in when required to assist with any inquiries, concerns, or assistance related business on Flipkart. We conveniently had access to seller support team through the Flipkart seller dashboard for prompt assistance.

• M.A Dissertation: Spatial Pattern of Educational Institutional and Literacy levels in Belgaum’

• B.A Dissertation, ‘Organic Farming in Belgaum’

• Field Work done on ‘Air Pollution’ for a day in Belgaum.

• Presenter: ‘National Seminar on GLOBAL MELTDOWN AND ITS IMPACT ON INDIA’ at K.R.L.E Society G.G.D BMP Commerce & SVS Science College Bailhongal, Belgaum. Achievements

• Trainer: ‘Student Internet World 2010’ organized by District Administration and Dept of Education, Karnataka

• Attended training for Communication Skills and Personality Development from Mandamus Info Knowledge.

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Name KEERTHI KAREPPA BHAIRANNAVAR

Nationality Indian

Hobbies Reading, solving Sudoku, surfing educational websites Languages English Kannada Hindi

Strength Committed to work, dedicated towards of my goals, Strong determination and motivation I hereby certify that the above information is true to the best of my knowledge and belief. I am liable to be disqualified if any information given above is found to be incorrect Place : Bangalore KEERTHI K BHAIRANNAVAR

Date :

Personal Profile

Declaration

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