User Experience Research

Ikshitha Reddy

Portfolio Email Indianapolis, IN (open to relocate/remote) 317-***-**** LinkedIn Date of Availability: 3rd June Work Experience

Research Assistant – User Experience Design Lead Aug 2022 – Present Comet Lab, Indiana University Indianapolis, IN

• Spearheaded the planning and execution of UX design initiatives across three distinct projects, including enhancing website navigation, conducting usability assessments, and refining search functionality concurrently. Demonstrated exceptional multitasking abilities and collaboration skills throughout.

• Facilitated focus groups, cognitive walkthroughs, and moderated card sorting methods to improve the information architecture for an encyclopedia client which reduced the turn-around time (TAT) for users.

• Analyzed usability test findings to identify pain points and areas for improvement in the county website's search functionality. Achieved 70% improvements in search result relevance and user satisfaction, as evidenced by user feedback and analytics data.

• Conducted workshops and training sessions to educate students on best user research practices and methodologies. User Experience Analyst Dec 2020 – Aug 2022

Accenture Mumbai

• Led end-to-end design delivery for fintech clients, employing agile methodologies and collaborating with cross-functional teams.

• Revamped client transformation journeys in a consultant portal, achieving a 95% client retention rate by decluttering the dashboard and enhancing user experience.

• Synthesized research findings to prioritize user stories in the product development life cycle. Developing user flows to optimize user experience and navigation. Iterated designs several times throughout the product roadmap.

• Mentored new designers, facilitating their understanding of project frameworks and ongoing project progress. Design Experience Associate Nov 2018 – Dec 2020

Accenture Mumbai

• Led user experience (UX) research and design initiatives to drive business growth and improve client satisfaction. Conducted qualitative UX research, usability testing, and competitive analysis for diverse prospective clients, pinpointing critical user journey pain points and design roadblocks.

• During a design sprint, I transformed complex reports into engaging infographics, demonstrably improving product usability and client satisfaction (sole UX designer).

• Empowered the design team through knowledge sharing. Presented successful research projects in a studio forum and hosted design discussions/learning sessions, accelerating team adoption of new technologies.

• Streamlined design operations by documenting WCAG guidelines with clear examples, allowing for quick discernment and leading to a 20% reduction in critical project delivery times. Education

Master of Science in Human-Computer Interaction Expected May 2024 Indiana University-Indianapolis, Luddy School of Informatics, Computing and Engineering Indianapolis, IN Bachelor of Technology in Information Technology Jun 2018 S.N.D.T. Women's University, Usha Mittal Institute of Technology Mumbai Awards and Scholarships

Luddy Indy MS HCI Scholarship $9000 Aug 2022

IU Luddy Grace Hopper Conference Scholarship Aug 2023 Women’s History Month Recognition Award Mar 2024

Leadership

President, Design Coterie (Luddy HCI Club) Aug 2023 President, Women in Technology Apr 2023

Skills and Tools

User Research and Tools

User Interview, Observation, Affinity Diagram, Focus Group, Personas, Competitive Analysis, Heuristic Evaluation, Qualitative Research, Quantitative Research, Survey Design, Data Analysis, Information Architecture, User Journey, Wireframes, Usability Testing, A/B Testing, Contextual Inquiry, Gamification, Optimal Workshop, User Interview, Qualtrics, InVision, Miro, Dovetail, Balsamiq, Figma, Adobe XD, Sketch, UserTesting, Zeplin, Storyboard, Adobe Creative Suite, HTML, CSS, SQL, R Design and Soft Skills

Storyboarding, Sketches, Prototypes, Web Design, Mobile Design, Branding, Design Language System, Interaction Design, Visual Design, Design Psychology, Empathy, Collaboration, Storytelling

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