Fedex Ground Customer Service
Resume:
EXPERIENCE
OPS COORDINATOR/FEDEX GROUND, MEMPHIS, TN.
JULY 2021-PRESENT
Oversee the daily operations of the FedEx Ground facility, ensuring that all operational goals are met. Ensure compliance with company policies, procedures, and applicable federal, state, and local regulations. Safety protocols are a top priority. Monitor and manage staff performance, providing feedback and coaching to maximize efficiency. Develop and implement strategies to enhance customer service, safety, and productivity. Train new employees in proper operating procedures and safety protocols. Responds to customer inquiries and complaints professionally and courteously.
SHIPPING AND RECEIVING CLERK/FEDEX SUPPLY CHAIN, MEMPHIS, TN.
AUGUST 2017-APRIL 2021
Prepared products for shipment or receipt from the warehouse or department. Matched actual products to associated documentation and record transactions in the Warehouse Management System (WMS). Researched and resolved discrepancies between actual products and associated documentation. Maintained the shipping and receiving area as needed. Helped with loading and unloading trucks. Scheduled truck shipments via UPS and FedEx when necessary.
DANGEROUS GOODS AGENT/FEDEX EXPRESS HUB, MEMPHIS, TN.
JULY 2012-AUGUST 2017
Ensured the safe and legal handling of dangerous goods, including proper separation, palletizing, and loading onto planes or trucks. Ensured that all related dangerous goods paperwork is correct, complete, and prompt, and distributed it to the necessary parties. Maintained current knowledge of dangerous goods with regards to proper certification, marking, labeling, and packaging.
EDUCATION
HIGH SCHOOL DIPLOMA
CHAMPLIN PARK HIGH SCHOOL/CHAMPLIN, MN
JUNE 2005
KEY SKILLS AND CHARACTERISTICS
Strong interpersonal and communication skills
MS Office Suite
Ability to work collaboratively as part of a team.
Problem Solving
Leadership
Meticulous diligence
Excellent Organizational Skills
Poised under pressure
ASHLEY LUCAS
OPS COORDINATOR
PROFILE
I am a dynamic and organized Operations Coordinator with 2 years of experience in overseeing operational processes and ensuring operational efficiency. Possesses an in-depth understanding of operational strategies and processes, problem-solving abilities, and excellent communication and people skills. Experienced in managing daily operations, providing support to the operations team, and ensuring the smooth functioning of operations.
CONTACT
*************@*****.***
4792 Twin Eagle W. Apt. 101
Memphis, TN. 38125
ACTIVITIES AND INTERESTS
Reading, Volunteering and Training Employees
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