Data Entry Customer Service

Takyia Cunningham

************@*******.**.***

www.linkedin.com/in/takyia-cunningham 205-***-****

EDUCATION

The University of Alabama

Bachelor of Science

Major: Business Management with Entrepreneurship Concentration Minor: Accounting Graduation Date: December 2023

Computer Software: Microsoft Excel, Microsoft Word, Microsoft PowerPoint, Microsoft Outlook, Business Skype

PROFESSIONAL EXPERIENCE

Benton Nissan, Hoover,AL Feb 2024 - Present

Business Development Consultant

Answering phones and building client relationships, while also scheduling appointments and monitoring customer satisfaction

Develop Rapport with all prospective buyers and accurately complete all transactions. Attends all staff meetings, trainings, and educational classes as required Birmingham City Hall, Birmingham, AL Aug 2023 - Feb 2024 Public Safety Telecommunicator

Coordinates emergency incidents or calls for service, relaying information and assistance requests involving other public safety entities

Maintain records of all communications in accordance with department policies and procedures Performs data entry into multiple municipal databases Prepares ad hoc reports for management

Comfort Suites, Tuscaloosa, AL May 2023 - Aug 2023 Night Auditor

Performed comprehensive audits of daily financial transactions to ensure reconciliation is balanced Prepared daily, weekly, and monthly reports for management Assisted other front desk staff with various tasks such as data entry and customer service resolution

Chick-Fi-La, Birmingham, AL May 2021 – Aug 2022

Assistant Manager

Prepared daily, weekly, and monthly inventory reports Reviewed financial transactions to ensure accuracy Assisted with upper management with talent acquisition, on-boarding, and employee relations activities

Collaborated with the HR team to ensure staff adherence to HR policies and procedures The Family Eye Group, Tuscaloosa, AL Sept 2021 – Feb 2022 Receptionist

Managed paper and electronic filing systems

Performed data entry of various patient information into database such as demographic data, private insurance, Medicaid, or Medicare

Provided customer service to customers, vendors, 3rd-party payers, and peers VOLUNTEER ACTIVITIES

Catchafire Non- Profit (Smiles for Veterans)

University of Alabama Business Lead - Member, Aug 2022-Aug 2023 Management Consulting Academy - Member, Aug 2022-Aug 2023 BBSA-Aug 2022-Aug 2023

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