Medical Receptionist Customer Service
Resume:
Lindsey Bullitt
Conroe, TX *****
**************@*****.***
Summary
Enthusiastic, motivated, and well-organized Medical Receptionist recognized for multitasking with undeniable ease. Proficient in Microsoft Word and Athena EMR. Self-motivated, works well independently- as well as in a team environment, and detail oriented. Skills
Insurance Verification
Appointment
Scheduling
Pre-Authorizations
Prescription Refills
Patient Charting
FMLA Compliance
Customer Service
DME Orders
Sleep Studies
Medical Receptionist
Athena EMR
Microsoft Word
OB/GYN
Patient Coordination
Co-Pays
Detail Oriented
Administrative
Assistance
Insurance Deductibles
Experience
Dr. Patricia Laden
Medical Receptionist
06/2018-03/2021
• Served patients by greeting and helping them, scheduling appointments, and maintaining records and accounts
• Scanned pertinent patient information into EMR including patient authorizations & recent labs delivered by patients
• Welcomed patients and visitors in person or by phone, and answering/referring inquiries
• Optimized patients’ satisfaction, provider time, and treatment room utilization by scheduling appointments in person or by phone
• Kept patient appointments on schedule by notifying provider of patient’s arrival, reviewing service delivery compared to schedule, and reminding providers of service delays
• Comforted patients by calming their anxieties, answering their questions, and maintaining the reception area
• Ensured availability of treatment information by filing and retrieving patient records
• Maintained patient accounts by obtaining, recording, and updating personal and financial information
• Obtained revenue by recording and updating financial information, recording and collecting patient charges, controlling credit extended to patients, and filing, collecting, and expediting third-party claims
• Maintained business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs
• Helped patients in distress by responding to emergencies
• Protected patients’ rights by maintaining confidentiality of medical, personal, and financial information
• Maintained operations by following policies and procedures, reporting needed changes
• Contributed to team effort by accomplishing related results as needed Direct Home Medical
Patient Care Coordinator
03/2016-01/2018
• Arranged eligible patients’ DME orders, placed home deliveries, and followed up on any authorizations
• Orchestrated deliveries for CPAP supplies, oxygen tanks, and DME
• Read sleep studies to ensure patients’ insurance would approve DME equipment, as well as ensuring of the proper notes and wordage
• Determined caregiver availability and scheduled staff appropriately
• Monitored delivery of care by completing patient rounds, documenting care, and maintaining communication for transfer/discharge plans
Education
The Woodlands College Park High School
Diploma
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