Customer Service / Technical Support
Resume:
Sharmaine Teofilo
Call Center Representative
Sharmaine Teofilo 618 RQ Tormis Extension
Sambag 1, Cebu City 6000
************@*****.***
Skills ● Goal Oriented
●Effective Communication Skills
●Ability to Handle Pressure
●Speed and Efficiency
●Team Player
●Attention to detail
●Flexibility
●Quick-thinking
●Empathy
●Multitasking
●Money Driven
Experience Freelancing
September 2020 - August 2022, Homebased
●Customer Service Representative
●Technical Support Representative
●Chat Support Representative
●Executive Assistant
●Appointment Setter
●Lead Generation
●Team Leader
●Billing
Hellotech Inc. / Customer Service Representative
October 2019 - March 2020, Cebu City
●Booked technicians for our clients (troubleshooting/installation).
●Offered plans for them to get discounted price for their bookings.
●Addressed complaints and escalated cases from our clients.
Optum Global Solutions / Pharmacy Helpdesk
January 2016 - September 2017, Cebu City
●Helped pharmacists to fix their rejected claims.
●Explained how the accumulators of the members are calculated.
●Explained how the benefits of the members works.
●Helped pharmacists locate check payments.
Convergys Philippines / Technical Support Representative
April 2014 - July 2015, Cebu City
●Helped new customers activate their cable, internet, and telephone service.
●Troubleshoot their internet issues (e.g. slow internet, no internet, can’t connect to WiFi, etc.).
●Helped consumers upgrade their subscription.
Education Cebu Technological University / BSICT - Undergraduate
June 2010 - March 2012, Cebu City
University of Cebu / High School Graduate
June 2005 - March 2009, Cebu City
References Laurenell Lois Jimenez / Deputy Manager
Allie Robledo / Insurance Client
Minoll Alano / HR Specialists
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