Call Center Customer Service
Resume:
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Jobcase resume
Work Experience
INDEPENDENT CONTRACTOR/ENTERPRISE OWNER
AJC Delivery Services
September 2020 - October 2023 + Southaven
work on the DoorDash, UberEats, UberX, BiteSquads, Postmates, and Shipt. Orders are sent to me for picku
delivery. have a 4.92 customer rating with DoorDash Im consider a Top Dasher am a personal Shipt Shopps
means go to a grocery store or department store and purchase items on customers’ lists have a 4.3 Custor
with Shipt I just recently started with Uber, they took over Postmates haven't done enough deliveries to gair
ratings yet. Implemented agile work methods to drive rapid and successful project execution. Assessed prodi
schedules, drawings and materials to better understand job specifics before project start. Resolved Managec
day operations Delivered consistent follow up with customers after each merchandise sale by phone or email
answer any last minute questions.
Assistant Store Manager
Walgreens Pharmacy
August 2008 - August 2010 » Memphis
Be in charge when the general manager is not around Recommended Advised Analyzed and interpreted store
Onboarded new employees, including training, mentoring and new hire documentation. Ensured proper organ
store, responded to customer complaints and answered questions quickly. Reviewed sales and gross profit r¢
determine options for increasing market growth. Assisted team members with delivering friendly, knowledges
service by applying proactive monitoring and corrective action strategies. Handled customer service by deali
complaints, organizing stock and answering customer questions. Demonstrated company core values as role
with focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Assistant Store Manager
Walgreens Pharmacy
August 2008 - August 2010 » Memphis
Be in charge when the general manager is not around Recommended Advised Analyzed and interpreted store
Onboarded new employees, including training, mentoring and new hire documentation. Ensured proper organ
store, responded to customer complaints and answered questions quickly. Reviewed sales and gross profit r¢
determine options for increasing market growth. Assisted team members with delivering friendly, knowledges
service by applying proactive monitoring and corrective action strategies. Handled customer service by deali
complaints, organizing stock and answering customer questions. Demonstrated company core values as role
with focus on respect, honesty, integrity, diversity, inclusion and safety of others.
Senior Customer Service Representative
Plan Express
June 2004 - July 2008 + Memphis
Leveraged consistent, successful strategies to meet and exceed performance goals. Learned and maintained
understanding of product and service information to offer knowledgeable and educated responses to diverse
customer questions. Solved Managed upset customers, conflicts and challenging situations Followed up with
customers regularly via phone and email to obtain payments and schedule services. Memorized all company
and services to answer customer questions quickly and make upsells. Collaborated with production and shipf
teams to determine likely timetables and organize efficient deliveries.
Senior Customer Service Representative
Plan Express
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