OBJECTIVE: Results-driven Software & Systems Quality Assurance professional with over 10 years of experience in IT, specializing in Manual/Automation testing of Web/Mobile apps. Seeking a challenging position where I can leverage my expertise to drive quality and efficiency within the organization.

HIGHLIGHTS OF QUALIFICATION:

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Over 10 years of professional experience in Informational Technology (IT) with emphasis in Manual/Automation testing of Web/Mobile apps and client with specializing in Software Quality Assurance Testing,

Experience as a QA in Salesforce CRM application including Sales Cloud, Service Cloud, E-Comm Domain.

Excellent knowledge of Agile & Scrum development environment, multiple web browsers, and automated testing suites and experience in developing Process flows, Work Flows, modifying existing flows.

Hands on experience using Automation testing tools like: Selenium, Cucumber, ALM Quality Center, SoapUI, Load Runner, Jenkins and JMeter:.

Experience in Page Object Model (POM), Data Driven, Behavior Driven Development and Keyword Driven: Framework with Web Services tools like SOAP UI, REST API.: Possess good exposure to Continuous Integration / Continuous Delivery process/set ups (CI/CD)

Lead and coordinated full QA process lifecycle for QA Integration, UAT and regression testing activities.

Possess great communication, analytical, logical, interpersonal and multi-tasking skills

Technical Skills:

Bug Reporting: Quality Center, ALM 11.52, JIRA, Bugzilla, TestRail.

Front End: Salesforce CRM Platform, Java,, .Net framework, Mainframe Host, AS400, Capstone,,Triad, TSYS

Tools: ALM,11.52,Selenium,GIT,SOA/SOAPUI,Appium,LoadRunner,Bitbucket,JIRA,Confluene.

Domain Knowledge: Ecommerce, Banking,, Procurement Credit Cards, Insurance and financial services, HealthCare-Senior Care

Databases: MS-SQL Server 2022, DB2, MS Access

Technical Writing : Technical Documentation in Jira/Confluence

Professional Experience:

Indigo(Chapters) July-Present

Project : Ecommerce- Salesforce upgrade

QA Engineer

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Key responsibilities:

Collaborated with development and business teams to define test requirements, create test plans and design test cases.

Executed functional, regression, integration, and end-to-end testing on Salesforce applications to ensure system reliability, data integrity, and adherence to business requirements.

Identified, documented, and tracked defects using bug tracking systems and followed up on defect resolution with development teams.

Participating in establishing and documenting solutions architecture and technical design of the QA automation framework and test scripts using Selennium/JAVA,automation lab.

Actively participated in agile ceremonies, including sprint planning, daily stand-ups, and retrospectives, to provide input on testing strategies and ensure timely delivery of high quality product.

Collaborated with business users to conduct user acceptance testing (UAT),and facilitated UAT sessions to gather feedback and ensure system readiness for production deployment.

Prepared test reports summarizing test execution results, defect metrics, and overall system quality for stakeholders and project managers.

Contributed to continuous improvement efforts by suggesting enhancements to testing processes, tools, and frameworks.

Technologies: Salesforce, Contentful, Selenium-Java Script, Postman API, DB testing

Bank of Canada March-June 2020

Project : Cyber Security

QA Consultant

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Key responsibilities:

Created test strategies and test plans, defect reporting and management, creation of various test and execution matrix and status reporting using JIRA, confluence and qTest etc..

Participating agile ceremonies like sprint planning, back log grooming and team leading standups.

Designed, executed Selenium Web Driver (TestNg, JUnit) automated test cases for regression test cases

Technologies: Python, Maven

Bank of Montreal Oct 2017-April 2020

Project : Digital Acceleration Project

QA Lead/Consultant

Achievements:

Saved 50% time and cost of testing by creating automation scripts.

Increased productivity by 50% by planning and defining test strategy and identify risks for critical product launch team

Achieved many appreciation for coordinating and rectify a few situations for one of the production release.

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Key responsibilities:

In depth knowledge of all QA activities including development of test strategies and test plans, defect reporting and management, creation of various test and execution matrix, risk analysis and status reporting using ALM/JIRA.

Identified test cases to automate, prioritized suitable candidates for automation and automated test cases using Selenium/Java framework and Web services using SOAP UI.

Solid Experience in Agile process to plan, create and manage the backlog items, participate and organize scrum meetings.

Serving as a key member of the software development team as QA Automation, QA focused DevOps and leading QA activities for various Digital Accelearation team.

Plan, review and executed DevOps and software testing in Agile approach & aggressive project schedules providing input on project schedule risks, testing risks and dependencies.

Leading the Test Automation activities. Creating test automation framework, writing and executing test automation scripts using Perfecto and Selenium Web driver to support Functional end-to-end,cross browser testing, System and Regression testing of the legacy & new features.

Defect prevention activities, Agile Scrum team meetings, performing code reviews, defect Triage meeting and collaborate with developers to resolve software defects.

Participated Desing walk though meeting with UI/UX designers and Development team while defining User stories requirements.

Facilitated Continuous Integration for scenarios tagged as Sanity & Regression and Continuous Delivery (CICD) including GitHub, Jenkins.

Technologies: Java,Jenkins, Cucumber,Maven,Python,Ready API

Point Click Care Missisauga May 2017-Oct 2017

Project : Senior Care Management

Senior QA/Automation

PointClickCare is a EHR software for senior and assisted living, continuing care retirement communities and skilled nursing facilities.

Key responsibilities:

Created Test strategy and plan, create test data and organize test plans and test runs for automation.

Developed customized automation testing frameworks including Page Object Model but not limited to Data driven, Keyword & Hybrid frameworks depending on the project/client needs.

Performed various testing activities like GUI testing, functional testing, browser compatibility testing, regression testing.

Participating in Scrum activities including sprint planning, daily scrums, retrospective.

Using GIT as a source repository system for version controlling and sharing codes with team.

Documenting framework Guidelines, Process, configurations, Installations and maintenance.

CGI Toronto

Project : AEM Project (Scotia Bank)

QA/Automation /Business Quality Analyst January2015- May 2017

As an Automation Consultant, on the project AEM (Bank Of Nova Scotia) which is content migration from Vignettel to AEM to build the site and cover templates, components, design structures in developing the site in Adobe Experience Manager (AEM).

Achievements:

Saved 30% time and cost of testing by automation using Selenium WebDriver, JAVA.

Increased productivity by 20% by effectively training, leading and managing the AGILE automation team

Achieved customer satisfaction and high quality by effective Automation testing, AGILE Processes.

Key responsibilities:

Analyzed user requirements, performed impact analysis and generated system requirements documents.

Supervised quality and completeness of System Use Cases/ BRDs

Collaborated with the project team in solution development and implementation; presented the business solution to the client

Create separate test scripts for MOBILE DEVICE / EMULATOR using Appium.

Created LoadRunner scenarios and scheduled the Virtual Users to generate realistic load on the server using LoadRunner (Load generator machine)

Gathering the Test Input data. Test Input data includes Pre-condition, Test Input, Test Result, Test Regression data.

Log defects in Project Development via HP QC to track the issues encountered during the testing

Played role of mentor to the new teammates. Giving training, helping them to understand framework, tasks and resolving any issue faced by team.

Technologies: Java,Jenkins, Maven, Junit,Cucumber

CIBC Toronto

Project : Credit Cards- Quality Management

QA Lead/Business Analyst Jan 2010- December 2014

Key responsibilities:

Reviewed software and Business Requirement Documents (BRD) to understand the component details and business perspective

Used Agile and Traditional models to perform Test planning, execution, monitoring and closure of release

In depth knowledge of all QA activities including development of test strategies and test plans, defect reporting and management, creation of various test and execution matrix, risk analysis and status reporting using ALM/JIRA

Chaired walk through meetings with the stakeholders for Code review, Test plans, Test Scenarios and Test summary report

Experience with diverse testing types like Functional testing, System Integration testing, Regression testing, GUI testing, Sanity testing, UAT & Automation testing using Selenium WebDriver 2.0 .

Involved in testing Web services(SOAP) and XML with a tool called 'SOAP UI' for the local WSDL / with the URL and created Test cases, run them, do load testing, security testing.

Celestica Inc. May 2005 – June 2008

Business Analyst

Generate test scenarios, test cases and test data with respect to user Requirement.

Create SQL Queries to check for duplicate records to enforce data integrity.

Performed Database testing using Query Analyzer to execute SQL

Education:

Bachelor of Engineering-Mechanical Engineering

CSTE/CSTM or ISTQB Certification in progress

References Available Upon Request

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