Med Tech Customer Service
Resume:
LAURENCIA
NORRIS
CUSTOMER CARE
ADMIN/MED TECH
PROFESSIONAL PROFILE
As a Medical Customer Service Representative handling all scripts and documents, acting as a liaison between the company and the customers; taking responsibility for evaluating all documents; obtaining correct information for billing purposes; entering patient information into the system database; ensuring customer satisfaction.
WORK EXPERIENCE
SKILLS
CONTACT
LANGUAGE
Med Tech/HHA
Prepared and served meals
Provide companionship and conversation to all residents Provide assistance with daily activities
Provide assistance with bathing, dressing and general hygiene Provided medication reminders
Transport and accompany patients to doctor's offices or hospital Maintain patient care records and document provided services October 2021-Present/ Lamercie
Med Tech/Floor Telly
Ensure proper follow through and communication of resident needs to nurse and family as requires.
Understand residents individual service plan and provides care based on resident’s unique needs and preferences.
Provide documentation as required.
Respond to all resident and family needs in a timely and professional manner. Answer inoming calls coming onto the unit and directing or handling accordingly . EDUCATION
Thomas Jefferson Adult School
Tampa, Fl 2022
************@*****.***
1020 Brenton Leaf Dr
Ruskin,FL 33570
Team Work
Time Management
Leadership
Verbal & Written
Communication
English •Responsible for handling incoming calls and faxes from providers, hospital discharge planners, physicians, and patients.
• Collect and enter clinical and demographic information to begin the referral process.
• Gather information using scripted clinical and non-clinical questions.
• Also handle inquiry calls and questions from providers about how to use the provider portal.
• respond to incoming calls from providers, referral sources, and potential benefit holders.
• Accurately records the outcome of calls in the proper screen.
• Involved in the collection, verification and confirmation of non-clinical information. • Gathers structured clinical documentation.
• ICD-10 & HCPC trained
May 2016- October 2019 Maximus
Enrollment/Benefits Specialist
CERTIFICATIONS
Med Tech
Adult/Infant 1st aide
AED/Blood Pathogens
October 2019-October 2021 Hudson Manor
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