Patricia D. Matthews

346-***-****

ad5ca8@r.postjobfree.com

Summary

Accountable and self-motivated. I understand the value of excellent customer service within the organization as well as to our external clients. Focused on maintaining a positive attitude, I continually strive towards building relationships and teamwork with continual efforts to improve in all areas. I am a people person, love working with people. Accountable for processing and closing my own transaction. Everyone in the workplace plays an exceptional role in making things successful! Teamwork and Customer Service are very important, and I strive extremely high on both. Key Attributes

Escrow officer in The Woodlands, TX, Reliable/Energetic/Team Player/Highly Motivated Focused Sales Expertise, Conventional/FHA/VA Loan Processes, Title Escrow Processing/Clearing Title/Funding, Residential, Commercial, Construction to Perm Transactions, Excellent Communicator/Detailed Oriented/Time Management, Safe Comprehensive Certification Safe Act Certification, Providing Outstanding Customer Service, Customer Service Awards — Branch Branch Manager

Notary

Escrow officer License

Professional Experience

Sr Escrow Officer May 2023 to October 2023- First American Title- The Woodlands, TX. Established and maintained positive relationships with clients, real estate agents, and lenders. Conducted thorough reviews of contracts, title commitments, and other relevant documents to ensure compliance with regulations and contractual agreements. Coordinated and facilitated smooth closings, ensuring all necessary documents were prepared, signed and filed appropriately. Conducted accurate and timely disbursement of funds, including paying off existing mortgages, property taxes and other obligations. Collaborated with real estate agents, lenders and clients to resolve problems and ensure seamless transactions.

Branch Manager/Sr. Escrow Officer May 2020 to February 2023 — PT — Patriot Title The Woodlands, TX.

Provided Professional Office relationships with customers and maintained my book of Business with building new relationships and maintaining my old relationships. I managed 4 employees, provided monthly revenue reports. I processed my own files from ordering payoffs, HOA's and surveys, worked cd's and huds, prepared documents for closing, attended my own closings and clearing Schedule C Items. I also funded my own files, sent wires and fully disbursed the file by cutting checks. 1 also sent out the lender package. I strive high at Exceptional customer service. Escrow Officer March 2018-to 2020 - South Land Title, LLC, The Woodlands, TX Escrow Officer —

Processing my own transactions from the beginning to the end. Maintaining and growing my book of business of Lenders, Realtors, Investors. I strive high on customer service and getting my files closed on time. I will do remote closings making myself more valuable to my clients. I do go above and beyond to make sure my clients are happy. I have processed my own transactions for 6 to 8 years. This includes opening title on the transaction all the way through to the closing table. I also fund my own files and send them to policy. I strive high being a team player and providing exceptional customer service to my clients. I continue to grow my book of business by network throughout our community and hosting events. I love what I do and always looking to advance within my career. Software used: RamQuest Escrow Officer/Branch Manager May 2017-March 2018 — American Title, Cypress, Texas

(Fee Attorney's Office)

Escrow Officer/Branch Manager —

Performed processing of my own files from the beginning to the end. Maintaining and growing my book of business of Lenders and Realtors. I strive high on customer service and getting my files closed on time. Always going above and beyond to make sure my customers are happy. This includes ordering all services payoffs, ordering HOA's and Survey etc. I am a team player, and I recently became a Branch Manager at a new title office in Cypress, managing a small staff. I love what I do and want to grow my client base through networking and being the best, I can be to my clients and community. Software used: ICIosings

Escrow Assistant/Jr. Escrow Officer May 2016 — May 2017 — Great American Title, Spring, Texas Assisted Escrow Officer —

Performed daily duties such as working the file from the beginning to the end, working Preliminary CDs and Final CD's, ordering payoffs, ordering taxes, ordering HOA's, clearing any issues on the title commitment that needed to be cleared. Have experience in clearing Affidavit of Heirship issues, Family Trust and etc. Closing and Post Closing Experience included loan packages and funding of files. Performed closings if Escrow officer was over booked. I have experience in working the file from begin to the very end. Working close with Lenders, Investors, Realtors and Customers. Software use: Fast Escrow Assistant/Jr. Closer February 2015 — May 2016 — Homeland Title Company, Spring, Texas

Assisted Escrow Officer — Performed daily duties such as working the file from the beginning to the end, working Preliminary CDs and Final CD's, ordering payoffs, ordering taxes, ordering HOA's, clearing any issues on the title commitment that needed to be cleared. Have experience in clearing Affidavit of Heirship issues. Closing and Post Closing Experience. Performed closings if need to be. I have the ability to work a file from the beginning to the end. Working close with Lenders, Investors, and customers on getting the file closed. Software use: RamQuest Escrow Assistant December 2014-February 2015 — Great American Title, The Woodlands, Texas

Assisted Escrow Officer with closings and funding including wires and deposits. Received sales contract, receipted in earnest money and sent receipted page to buyers agent and seller's agent, opened title, read title commitments, ordered surveys, money and sent receipted page to buyers agent and seller's agent, opened title, read title commitments, ordered surveys, ordered payoffs, ordered HOA's and ordered tax certificates. Handled loan packages for shipment to lender, buyer and seller. Prepared files for policies. Light accounting. Requested warranty deeds if applicable and affidavit of heirs and other documents if needed. Recorded necessary documents. Software used Fast. Loan Processor / Loan Officer Assistant January 2011 — December 2014 / Mid America Mortgage, Magnolia Texas

Supported / Assisted Loan Officers with Loan Applications through submission to underwriting, performed daily maintenance of applicant pipeline, executed details of loan origination process ordering credit reports, appraisals, preliminary title reports, USPS, Verifications of employment, FHA / VA case numbers, etc.

Education

McCullough High School, The Woodlands, Texas USA Diploma 1990 Lone Star College — General Studies

1991 - 1993

Escrow Officer License

Notary

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