Customer Service Representative
Resume:
Sonya Hicks
Memphis, TN ***** ad5c91@r.postjobfree.com 901-***-****
Work Experience
Customer Service Representative October 2021 - Present GC Services - Knoxville, TN
Deliver exceptional customer service to Entergy customers and clients. Patient Registration Representative March 2019 - October 2021 Christ Community Health Services - Memphis, TN
o Welcomed patients and efficiently addressed inquiries or directed them to appropriate sources.
o Facilitated completion of registration forms and updated patient demographic information. o Verified insurance details, established payment methods, and collected co-payments, deductibles, and insurance payments.
o Scheduled outpatient tests and procedures in compliance with provider directives and insurance guidelines.
o Prepared Daily Activity Reports at the end of each business day. Insurance Verification Specialist September 2017 - March 2019 Accredo Health Group Express Rx - Memphis, TN
o Managed daily tasks, verifying patients' insurance for specialty drug formulas. o Processed Rx prescription benefit plans, ensuring accurate insurance coverage and claims. o Obtained precertification for specialty drugs requiring prior authorization and resolved prescription processing issues.
o Met with patients regarding potential delays in drug processing due to prior approvals or changes in benefit plans.
o Ensured accuracy of subscriber and dependent information. Medical Office Assistant March 2016 - November 2016 Gastro One - Memphis, TN
o Verified and inputted patients' demographic information into the system. o Collected co-payments and previous balances, and scanned insurance cards and IDs. o Managed incoming calls and efficiently scheduled new patient appointments. Sonya Hicks
Memphis, TN 38128 ad5c91@r.postjobfree.com 901-***-**** Insurance Verification Specialist January 2010 - October 2015 East Memphis Surgery Center - Memphis, TN
o Verified patient insurance for surgeries, providing estimated liabilities to patients. o Handled office calls and communicated with patients in collections regarding outstanding balances.
Telephone Operator/Master Scheduler January 2004 - October 2009 Laurelwood Pediatrics - Memphis, TN
o Scheduled patients' appointments and managed doctors' schedules. o Ensured accuracy of patients' demographic information for upcoming appointments. Medical Office Assistant January 2001 - March 2004 UT Medical Group - Memphis, TN
Provided secretarial support to doctors and efficiently scheduled patients for outpatient labs and procedures.
Medical Records Coordinator/Data Entry Operator February 1998 - July 2000 Homebound Medical Care - Memphis, TN
Managed medical records, performed data entry, and served as an On-Call Coordinator. Education
Rice College 1990 - 1991
Memphis, TN
Bolton High School 1984 - 1987
Arlington, TN
Skills
o Microsoft Office Suite
o Medical Terminology
o Pediatrics
o Customer Service
o Medical Records
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