Customer Service, Warehouse Clerk, Business Owner/ Management

Tasha Hawkins

● E-mail:*********.*@*********.***

**** ********* **. ● Memphis TN 38116 ● 901-***-**** Core Strengths

Strong communication and leadership skills

Experience in fast-paced, high-volume, and very competitive environments

Excellent people and customer service orientation

Able to work well under pressure and without direct supervision

Mediating skills – complex conflict resolution

Formal Education

o Cosmetology Certificate, Trezevant Vo - Tech, Memphis, TN (1998-1999) o General High School Diploma, Jennings High School, (1986–1989) Professional Experience

GXO Logistics August 2022 to Current

Evaluates customer requests and ensures proper action is taken

Demonstrates knowledge of product/service features and can discuss in detail

Heavy emphasis on Customer Service and problem resolution

Identify and analyze product discrepancies short/overages to determine root cause and resolution

Owner/Operator January 2011 - Current

Hawkins’ Italian Water Ice

MS Tasha’s Water Ice LLC

Audit monthly invoices, making correction to before finalizing billing

Coordinate with the team on tactical efforts to bring resolution to customer issues

Demonstrates working knowledge of business practices and procedures

Promotes my brand to existing and prospective customers informing them about product and service Owner/Operator October 2020-2022

Longevity Dispatching & Trucking LLC.

Coordinate scheduling for drivers

Utilizing the Load board as well as communicating with direct shippers and brokers to obtain quality loads with premium value

High-level Customer Service and problem resolution

Maintaining compliance logs, to ensure that the organization follows state and federal regulations

Actively communicate with the driver the importance of ensuring that the physical load matches the BOL to prevent possible discrepancies.

Sonoco June 2017 – 2022

Production Specialist coordinator

Inspect the quality of the metal

Data entry for processed product

Identified and analyzed product discrepancies and report to team lead/ management Technical Skills

Proficient in Microsoft Word, Outlook, POS systems

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