Customer Service Administrative Assistant

Tim Coughran

***** ** ******* ***, *-*** ad5c7w@r.postjobfree.com 503-***-****

Tigard OR, 97224

SKILLS

** ***** **** ***** *******, Banking, Sales and Customer Service and Mortgage 10 years plus Customer Contact and Relationship Building

EXPERIENCE:

Landmark Ford April 2024 to present.

Parts Distribution, Mid-West

Assure the delivery of parts ordered to existing and new customers as set out by the sales staff. Community Management: Administrative Assistant:: CMI Inc June 2023 to November 2023 Assist Property Managers with Homeowners violations Provide support for scheduling repairs ( plumbing electrical etc.) Track non-owner occupancy details and required changes and updates Maintain property owners information

Issue Work Orders and Agreements

Submit payment requests.

Follow up for project start and completion

Accept Homeowners calls and advise of HOA Restrictions or CC&R’s Columbia Sportswear Contract Employee December 5th 2022 to June 2023 E- Commerce Representative

Customer Service

Order Review Specialist

Trouble Shooting for referral to senior management Order research to locate for mishandling and theft Customer settlement and reimbursement when warranted Consumer Cellular Contract Employee

March 7th to December 2022

Fraud and Order Review Department

Review New and existing accounts for: Fraud, Account Theft and False Billing Suspend and or cancel accounts, reinstate accounts, make payment arrangements on past due accounts. File Fraud Templates,

Review and search for “like accounts in same household ” Collect additional data from customers to establish ID and Correct Address. Postal Connection

July 2016 to December 24th 2021

Store Manager

Co-ordinate with Store Owner as to scheduling of staff. (three stores) Inventory Management

Service Provider management and regulation

Business Development

Staff Training

Update and maintain Service Changes and Federal Regulations Manuel Cash Management and Accounting Entries

Maintain POS Records and Daily Balancing

Seterus Inc.

Foreclosure Timeline Specialist, Loss Mitigation, Beaverton, Oregon February 2016 to May 2018

Responsible for Foreclosures in Louisiana, Montana, Colorado and Kansas.

Maintain Resolution Timeline for earliest settlement Work with Law Firms both sides

Document retrieval

Title Claims. Deed in Lieu

Daily file review

Review for state specific compliance

Cash for keys program

Versed in FDCPA

Escalated call manager

Direct FNMA contact

Order Processing per company request or Government Request Call Center environment with both inbound and outbound experience Sales Environment with Billing and Record Management Requirements Daily Reporting with Management Review.

Epiq Systems

Contract Employee- Claims Adjuster-Class Action Tort Support Beaverton, Oregon

May 2014 / December 2015 Temp Assignment

Claimant Contact, Attorney Contact.

Consent Agreement Disclosure

Policy, Provisions and Agreement Forms

Process Statements and Agreements for compliance

Survivorship determination and Executorship

Bankruptcy law application and Attorney Interaction Advise as to Compensation and Pro-rata Share.

Call Center Environment with national contact

Follow through from Claim start to Payment.

Evaluate and make recommendations for federally monitored Consent order project.

'Work with internal atomics, external third party vendors, borrower Capital One Bank

Product and Policy Representative Master Card / Visa Portland, Oregon

November 2013 to May 2014

High volume customer service

100 % customer problem resolution

Gather documents

Manage files, Collections

Customer retention and solutions

Technical explanations of Credit Card Terms

Proprietary Computer Programs

Calls scored by management weekly

On phone 8 hrs. per day

State and Federal law compliance

Account collections – high balance

Sole Purpose Processing Jan 2011 to November 2013 ( Temp) Loan Processor Co-coordinator Oregon City, Oregon

Collect all documents

Gather loan information from borrowers

Support loan officers

Submit for underwriting

Pre and post underwriting conditions

Order credit and title reports

Pre and post funding conditions

US Bank October 2009 to Jan 2011 (90 day Temp )

Robert Half- Accutemps U.S. Bank Tower, Portland, Oregon Process MHA and HAMP Applications

Mortgage Loan Assistant Processor

Collect all documents

Interaction with borrowers

Insurance Providers

County Property Tax Assessors Office

Loan Program requirements

Verify 1040 Tax Returns with Federal Government.

File management.

EDUCATION:

Chaffee Junior College Alta Loma CA.

Business Management

Cal Poly Pomona Pomona CA.

Business Management

Dale Carnegie Course Fullerton CA.

“How To Win Friends and Influence People”

Tommy Hopkins Course San Diego CA.

“It’s Time To Manage Time”

The Marketing Resource Group Newport Beach CA.

“Gorilla Marketing”

REFERENCES UPON REQUEST

“ THANK YOU “

WORD FORMAT

Contact this candidate