Customer Service Medical Office
Resume:
Antoinette Perry
Haslet, TX ***** ***********@*****.*** +1-254-***-****
Authorized to work in the US for any employer.
Work Experience
Medical Office Receptionist
Texas Health Family Care (On site) - Fort Worth, TX
November 2023 to Present
•Performs patient check-in at the time of visit and completes all paperwork necessary to ensure the admitting process is efficient and all clinic and regulatory policies are in compliance.
•Answers phone calls and directs them appropriately.
•Schedules appointments according to office guideline.
Obtains accurate patient and insurance information, collecting copays and deductible amounts.
•Copies/scans patient access related hard copy materials (e.g., ID, referrals, insurance cards, etc.) into the correct location in the electronic medical record.
•Prepares charts for patient appointments making sure all necessary information is complete.
•Conducts all functions associated with patient check-out including pricing services, collecting patient responsibility payments and scheduling follow-up appointments.
•Support and maintain effective relationships with clients.
•Performs duties involving record filing and retrieval and assisting with the filing of registration documentation in electronic medical records.
•Confirms next day appointments and alerts patients as to what documentation is needed, including details associated with time-of-service payment.
•Follows up with patients regarding the Missed Appointment Policy and sends out the appropriate communications.
•Performs other duties as assigned.
Customer Service Rep – New Patient Enrollment (Remote)
CCS Medical - Fort Worth, TX
June 2023 to November 2023
•Resolve patient issues and ensure accurate order processing via phone, document processing and medical record validation.
•Handle inbound and outbound calls from patients’ physicians and referral sources to ensure patient satisfaction, troubleshoot new patient concerns, add services, verify and explain insurance coverage to patients
•Transfer calls to correct departments
•Effectively resolve issues or concerns
•Support and maintain effective relationships with clients.
•Ensure patients understand all required medical documentation to permit billing of services as assigned.
•Follow all Medicare, Medicaid, HIPAA, and Private Insurance regulations and requirements.
Customer Service Representative (Remote)/Help Desk
TTEC/Progressive Outbound – Dallas, TX
May 2021 to June 2023
•Utilize tools such as SRW, Zip, VMware, Remote Desktop, Kronos, Teams, Connect ticketing, OneNote, Outlook, Finesse phone service.
•Handle inbound and outbound calls regarding auto policies.
•Transfer calls to correct departments
•Effectively resolve issues or concerns
•Support and maintain effective relationships with clients.
•Answer incoming inquiries, respond to client’s questions and solve problems according to standardized procedures
•Make outbound calls to customers to remind of policy due dates.
•Collect payments for policies over the phone.
•Use product information, multiple client tools, client specific reference materials, scripting, customer service skills and problem-solving skills to diagnose and solve client problems.
•Verify, edit and add new customer data/ information.
•Explain policies and procedures.
Health Care Agent (Remote)/Help Desk
TTEC - Dallas, TX
December 2019 to May 2021 Duties:
•Accept calls from customers of major corporations.
•Effectively resolve issues or concerns
•Support and maintain effective relationships with users.
•Answer incoming inquiries, responds to users' questions and solves problems according to standardized procedures.
•Use product information, multiple client tools, client specific reference materials, scripting, customer service skills and problem-solving skills to diagnose and solve user problems.
•Verify, edit and add new customer data/ information.
•Troubleshoot network issues.
•Issue replacement cards.
•Activate new cards.
•Place orders for users through their benefit/healthcare cards
•Issue catalogs
•Explain policies and procedures.
Sales Associate/Trainer
Dillard’s - Dallas, TX
March 2019 to November 2019
Duties: Work as the face of the department store chain.
•Assist customers with locating merchandise.
•Greet and interact with customers.
•Help procure appropriate purchases through suggestive selling.
•Correctly cash out final selections
•Open and close cash registers
•Maintain clean and organized work areas.
•Return merchandise to shelves and racks.
•Train new hires on the proper way to greet customers, keep area clean and use equipment.
•Train new hires on proper upselling techniques
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change and at the end of shifts to verify adequate change is available for start of next shift.
•Communicate with other departments to ensure updated stock are on display.
Cashier
Wal-Mart - Lancaster, TX
August 2016 to December 2016
Duties: Operate cash registers at the front of the stores, greeting customers warmly as they make purchases. Scan all items, process cash, check and credit card transactions and deactivate security devices on bags and items purchased.
•Greet Customers
•Maintain the required amounts of cash in my register and request price checks when necessary.
•Verify customers' ages when they buy restricted merchandise such as beer or wine.
•Utilize my excellent customer service skills to answer customer's product and service inquiries.
•Maintain clean and organized work areas.
•Return merchandise to shelves and racks.
•Train new hires on the proper way to greet customers, keep area clean and use equipment.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Communicate with team members to perform adequate shift turns and perform service requests for customers.
Correctional Officer
Texas Department of Criminal Justice - Palestine, TX December 2015 to July 2016
Duties: Enforce rules and keep order within jails or prisons. Supervise activities of inmates. Aid in rehabilitation and counseling of offenders. Inspect facilities to ensure that they meet standards. Search inmates for contraband items. Report on inmate conduct.
•Enforce rules and keep order within jails or prisons.
•Supervise activities of inmates.
•Aid in rehabilitation and counseling of offenders
•Inspect facilities to ensure that they meet standards.
•Search for contraband and provide security.
•Perform "pat" and "strip" searches of offenders.
•Report on inmate conduct/misconduct
Cashier
Wal-Mart - DeSoto, TX
August 2013 to December 2015
Duties: Operate cash registers at the front of the stores, greeting customers warmly as they make purchases. Scan all items, process cash, check and credit card transactions and deactivate security devices on bags and items purchased.
•Maintain the required amounts of cash in my register and request price checks when necessary.
•Verify customers' ages when they buy restricted merchandise such as beer or wine.
•Utilize my excellent customer service skills to answer customer's product and service inquiries.
•Maintain clean and organized work areas.
•Return merchandise to shelves and racks.
•Train new hires on the proper way to greet customers, keep area clean and use equipment.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Communicate with team members to perform adequate shift turns and perform service requests for customers.
Sales Representative/Cashier
Stein Mart - Dallas, TX
August 2015 to October 2015
Duties: Operate cash registers at the front of the stores, greeting customers warmly as they make purchases. Scan all items, process cash, checks and credit card transactions and deactivate security devices on bags and items purchased.
•Greet Customers
•Maintain the required amounts of cash in my register and perform price checks when necessary.
•Utilize my excellent customer service skills to answer customer's product and service inquiries.
•Maintain clean and organized work areas.
•Return merchandise to shelves and racks.
•Train new hires on the proper way to greet customers, keep area clean and use equipment.
•Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and that there is adequate change.
•Communicate with team members to perform adequate shift turns and perform service requests for customers.
Cashier
Whataburger - Dallas, TX
March 2013 to August 2013
Duties: To process customer's orders and perform inventory.
•General Housekeeping
•Maintain clean and organized work areas.
•Operate cooking equipment/prepare cold dishes and beverages.
•Collaborate with team members to notify kitchen staff of any food orders or food shortages.
•Utilize my excellent customer service skills to answer customer's inquiries.
Maintain the required amounts of cash in my register and request price checks when necessary.
Periodicals/Bookkeeper
MCC Library - Waco, TX August 2010 to December 2010
Duties:
•Establish and maintain subscriptions to periodicals in print and electronic formats.
•Catalog and maintain the periodical collections of publics, private and school libraries.
•Provide personal assistance and guidance in identifying, locating and using periodicals.
•Utilize my excellent customer service skills to answer customer's product and service inquiries.
•Establishing and maintaining contact with faculty or students to make sure the Periodicals were meeting their needs.
•Collect books and scan them into the system.
•Re-stock books
•General housekeeping
Small Business Development
MCC Library - Waco, TX
January 2009 to May 2009
Clerk
Duties: Responsibilities include performing a wide range of clerical support functions such as typing, filing and routine office duties
•Maintain clean and organized work areas.
•Maintain Records
•Maintain client records by updating account information.
•Enter data into a computer.
•Answer routine telephone inquiries and take/record and relay messages.
•Send and receive faxes.
•Deliver or pickup documents from other departments.
•Make copies, posting, and sorting.
•File documents
Cashier
Wendy's - Waco, TX
July 2007 to October 2007
Duties: To process customer's orders and perform inventory.
•General Housekeeping
•Operate cooking equipment/prepare cold dishes and beverages.
•Collaborate with team members to notify kitchen staff of any food orders or food shortages.
•Utilize my excellent customer service skills to answer customer's inquiries.
•Maintain the required amounts of cash in my register and request price checks when necessary.
Tend to patients personal Hygiene, Toilet Needs, Housekeeping, Health
Crestview Healthcare - Waco, TX February 2006 to July 2006 of Patients, Dietary Care, Regulate Visitors, Maintain Cleanliness, Emotional Support
•Train new hires on how to properly care for the patients that could not care for themselves and how to properly check for vital signs.
•Care for the personal and oral hygiene of patients
•Tended to the toilet needs of patients.
•Maintains patient stability by checking vital signs and weight, testing urine.
•General housekeeping (keeping room clean, changing bed linens, etc.)
•Maintain records of any changes in the health of a patient and inform the nurse on duty.
•Maintains work operations by following policies and procedures.
•Assist patients in walking, eating setting up the meal tray, feed patients nutritional supplements as prescribed.
•Regulate the number of visitors visiting patients.
•Give emotional support to patients and relatives.
Cashier
Whataburger - Hewitt, TX
May 2005 to September 2005
Duties: To process customer's orders and perform inventory.
•General Housekeeping
•Operate cooking equipment/prepare cold dishes and beverages.
•Collaborate with team members to notify kitchen staff of any food orders or food shortages.
•Utilize my excellent customer service skills to answer customer's inquiries.
•Maintain the required amounts of cash in my register and request price checks when necessary.
Tend to patients personal Hygiene, Toilet Needs, Housekeeping, Health
Westview Manor - McGregor, TX January 2002 to November 2002
of Patients, Dietary Care, Regulate Visitors, Maintain Cleanliness, Emotional Support
•Train new hires on how to properly care for the patients that could not care for themselves and how to properly check vital signs.
•Care for the personal and oral hygiene of patients
•Tended to the toilet needs of patients.
•Maintains patient stability by checking vital signs and weight, testing urine.
•General housekeeping (keeping room clean, changing bed linens, etc.)
•Maintain records of any changes in the health of a patient and inform the nurse on duty.
•Maintains work operations by following policies and procedures.
•Assist patients in walking, eating setting up the meal tray,
•Ensure Patients are given their nutritional supplements as prescribed.
•Regulate the number of visitors visiting patients.
Cashier
Burger King - McGregor, TX
August 2001 to December 2001
Duties: To process customer's orders and perform inventory.
•General Housekeeping
•Operate cooking equipment/prepare cold dishes and beverages.
•Collaborate with team members to notify kitchen staff of any food orders or food shortages.
•Utilize my excellent customer service skills to answer customer's inquiries.
•Maintain the required amounts of cash in my register and request price checks when necessary.
Education
Bachelor’s in criminal justice in Credit
DeVry University - Dallas, TX
Skills
•10+ Years Responsible Work Experience
•15+ Years Customer Service Experience (10+ years)
•4+ Years Sales Experience
•12 Years Cashier Experience
•2 Years Training Experience
•2 Years Call center Experience.
•2 Years Active Directory Experience
•Knowledgeable of MS Office Suite
•Strong Organizations Skills
•Strong Communication Skills
•Committed to Excellence
•Excellent Leadership Skills
•Computer Literate
•Self-Motivated, Punctual and Trustworthy
•Work well Independently as well as Part of a Team
•Customer Service
•Customer Care
•Call Center
•Customer Support
•Computer Skills (2 years)
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