Programmer analyst, teaching, hair stylist, customer services

'TINA' NGA HUA

Augusta, GA***** • 571-***-**** • *********@*****.***

Professional Summary

OBJECTIVES: Looking for a rewarding career in which I will perform to the full extension of capabilities and be appreciated. Quick learner with great people skills and focus on problem-solving. Handles complex assignments without complaint and works great under pressure.

Skills

Instructional Materials Creation

Behavioral Improvement

Teacher Training

Student Motivation and Engagement

Work History

Hair Stylist, 08/2019 to Current

Great Clips – Grovetown, GA

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer .

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Processed payments, entering sales in register for prompt customer service. Closing/Opening registers.

Worked with men, women and children to complete haircuts on daily basis.

Hair Stylist, 05/2019 to 08/2019

Famous Hair – Evans, GA

Kept work areas, tools and equipments sanitized to minimize disease transfer.

Educated clients about products for healthy hair.

Provided hair coloring using proper techniques to achieve desired color.

Hair Stylist, 11/2018 to 02/2019

JCPenney – Augusta, GA

Updated customer service standards to increase number of return customers and overall company profits.

Suggested treatments and styles to suit customer appearance and fashion choices.

Hair Stylist, 09/2015 to 07/2016

Sport Clips – Evans, GA

Completed safety training and certifications to minimize risk of infection or injury to customers.

Trimmed, cut and shaped hair and hairpieces based on customer preference.

Resolved guest complaints about service or style.

Hair Stylist, 02/2015 to 09/2015

SuperCuts

Worked with men, women and children to complete haircuts on daily basis. Kept tools sanitized.

Hair Stylist, 03/2014 to 11/2014

JCPenney – Augusta, GA

Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer.

Educated clients about products and self-maintenance for healthy hair based on needs and preferences.

Provided customers with haircuts, color, perm services.

Substitute Teacher, 01/2007 to 03/2014

Richmond County Board of Education – Augusta, GA

Teaching elementary and middle schools in Richmond County

Assisted Kindergarten school teacher, 08/2011 to 04/2012

Glenn Hills Elementary – Augusta, GA

Worked one-on-one with students to determine strengths, weaknesses and learning patterns.

Fostered positive and pleasant classroom culture while maintaining learning development goals.

Teacher Assistant, 08/2011 to 04/2012

Augusta Technology College – Augusta, GA

Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.

Provided one-on-one and group-based learning support to maintain student progress and development.

Programmer Analyst, 05/1999 to 09/2005

Mayo Clinic – Jacksonville, Florida

Made modifications to current billing system, designed and implemented the St Luke's hospital billing processes, utilizing DCL, SQL

Gathered user requirements, analyzed and troubleshot billing problems via multiple complex systems including IBM system, SQL server, Oracle, Siemens Health System interface engine, OpenLink

Conducted meetings with end users on billing issues

Provided 24/7 technical support to the Data Center.

Education

Bachelor of Science: Computer Information System, 12/1999

Strayer University - Annandale, VA

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