Customer Service Entry Level
Resume:
SYLVIA HENSON NHA
Effingham, SC *****
ad5c01@r.postjobfree.com
SUMMARY
My objective is to obtain an entry level position within your organization where hard work, dedication, and commitment
are attributes for advancement.
SKILLS
‘* Customer Service relations * Project management abilities
+ Inventory/Curreney Monitor ‘+ Problem-solving abilities
‘* Machine Operation Activity * Offfice equipment proficiency
+ Telecommunications/Microsoft Word/Excel * Clerical support
/Powerpoint * Quality assurance controls
+ Data evaluation + Senior/Management Capability
* Credit card payment processing
+ Technologically savvy
EXPERIENCE
Customer Service Specialist (02/2007 to Current
‘© Documented conversations with customers to track requests, answer questions/inquiries, and provide solutions
VIA telecommunications, email, or face to face interaction
‘© Manage and input data payment data by use of computer technology and cash machines.
‘© Commit to the assistance and support of others while maintaining cheerful, helpful attitude to ensure 100%
customer satisfaction
© Compute financial data inventory by monitoring currency, coins, or checks and credit cards.
* Perform other general clerical and secretarial duties as requested, which may include recordkeeping, maintaining
office supplies, inventory and coordinating equipment maintenance, and handling packages and correspondence
USDA COTTON DIVISION
Florence, SC
Class Division Supervisor (09/2000 to Current
* Ability to Identify and correct performance, hazardous environments and personnel issues to reduce impact to
business operations.
‘* Record inspection of tested cotton, moisture content, cotton product grades, machines’ operation/operators etc.
‘* Enhance group by developing and implementing new strategies for fast cotton product productivity with great
quality.
* Provide coaching performance feedback, optimize departmental procedures and goals to optimize team
performance and productivity.
EDUCATION AND TRAINING
HIGH SCHOOL DIPLOMA. 05/1986
Lamar High School, Lamar, SC
MEDICAL CERTIFICATION: MEDICAL INSURANCE CODING, MEDICAL ASSISTANT 05/2006
Florence- Darlington Technical College, Florence, SC
Usage of Multiple Health Informational Systems.
CERTIFICATIONS
Management Leadership
Medical Insurance Coding
Medical Assistant Certification
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