Customer Service Entry Level

SYLVIA HENSON NHA

Effingham, SC *****

843-***-****

**********@*****.***

SUMMARY

My objective is to obtain an entry level position within your organization where hard work, dedication, and commitment

are attributes for advancement.

SKILLS

‘* Customer Service relations * Project management abilities

+ Inventory/Curreney Monitor ‘+ Problem-solving abilities

‘* Machine Operation Activity * Offfice equipment proficiency

+ Telecommunications/Microsoft Word/Excel * Clerical support

/Powerpoint * Quality assurance controls

+ Data evaluation + Senior/Management Capability

* Credit card payment processing

+ Technologically savvy

EXPERIENCE

Customer Service Specialist (02/2007 to Current

‘© Documented conversations with customers to track requests, answer questions/inquiries, and provide solutions

VIA telecommunications, email, or face to face interaction

‘© Manage and input data payment data by use of computer technology and cash machines.

‘© Commit to the assistance and support of others while maintaining cheerful, helpful attitude to ensure 100%

customer satisfaction

© Compute financial data inventory by monitoring currency, coins, or checks and credit cards.

* Perform other general clerical and secretarial duties as requested, which may include recordkeeping, maintaining

office supplies, inventory and coordinating equipment maintenance, and handling packages and correspondence

USDA COTTON DIVISION

Florence, SC

Class Division Supervisor (09/2000 to Current

* Ability to Identify and correct performance, hazardous environments and personnel issues to reduce impact to

business operations.

‘* Record inspection of tested cotton, moisture content, cotton product grades, machines’ operation/operators etc.

‘* Enhance group by developing and implementing new strategies for fast cotton product productivity with great

quality.

* Provide coaching performance feedback, optimize departmental procedures and goals to optimize team

performance and productivity.

EDUCATION AND TRAINING

HIGH SCHOOL DIPLOMA. 05/1986

Lamar High School, Lamar, SC

MEDICAL CERTIFICATION: MEDICAL INSURANCE CODING, MEDICAL ASSISTANT 05/2006

Florence- Darlington Technical College, Florence, SC

Usage of Multiple Health Informational Systems.

CERTIFICATIONS

Management Leadership

Medical Insurance Coding

Medical Assistant Certification

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